Title: 96 Great Interview Questions
to Ask Before You Hire
Media: Book
Author: Falcone, Paul
Identify high-performance job candidates; Probe beyond superficial
answers; Spot "red flags" indicating evasions or untruths;
Get references to provide real information; Negotiate job offers to
attract winners.
Title: 101 Sample Write-Ups for Doc Empl Perf Probs
Media: Book
Author: Falcone, Paul
One of the toughest parts of disciplining problem employees--a job
every manager faces at one time or another--is actually writing
up the disciplinary session, which is a critical requirement for both
legal protection and clear employee communication. This book makes the
job easier by providing ready-to-go model documents that cover every
kind of problem you can imagine--substandard work quality, absenteeism,
insubordination, sexual harassment, e-mail misuse, drug or alcohol abuse,
and more.
Title: 1001 Ways to Reward Employees
Media: Book
Author: Nelson, Bob
Discover original ways to thank your employees for their hard work.
Sections include: Part I: Informal Rewards
(no-cost recognition, recognition activities, etc.); Part II: Awards
for Specific Achievements & Activities (outstanding
employee awards, team awards, etc.); Part III: Formal Rewards (contests,
education, special events, etc.). Also
includes appendices with information on additional resources.
Title: Administrator's Role in Service Excellence,
The
Media: Handbook
Author: Bryan & Bryan Associates
Designed for the South Kitsap School District school administrators,
this program covers a variety of customer service issues. Some topics
include:
-Redesigning the organizational chart
-Completing a "self" evaluation
-Paying for quality
-Characteristics of principle-centered organizations
-Developing a new vision
-Empowerment
-Measuring performance, time and cost
-Testing your customer service improvement
Largely open-ended, this handbook is designed for you to plug your
organization or department information into a variety of exercises,
helping you to make this a practical tool in improving customer service.
Title: Analyzing Performance Problems
Media: Book
Author: Mager, Robert F. & Peter Pipe
Learn to: Identify the true causes of performance problems; Determine
if you can use "fast fixes" (solutions that are quick
and easy); Identify realistic, economically feasible solutions. You
can immediately apply the techniques you will learn to your own situations
to come up with solutions that work.
Title: Assertiveness Skills for Managers & Supervisors
Vol. 1
Media: Video
Author: Fred Pryor Seminars
Understanding Assertive Management. Determine how you measure up as
an assertive manager. Learn the difference between passive, assertive,
and aggressive managing and why people choose the style they do. The
assertive manager's role as negotiator is explained.
Title: Assertiveness Skills for Managers & Supervisors
Vol. 2
Media: Video
Author: Fred Pryor Seminars
Building the Assertive Mind-Set. The four "R's" of assertion
are explained: respect, rights, responsibility, and rational thought.
These are the marks of a truly assertive and effective manager.
Title: Assertiveness Skills for Managers & Supervisors
Vol. 3
Media: Video
Author: Fred Pryor Seminars
Communicating Assertively. Learn about assertive communication: what
it is, its effects on relationships at work, and more. Learn the techniques
of communicating assertively.
Title: Becoming a Master Manager
Media: Book
Author: Faerman, Sue R. & Michael R. McGrath &
Robert E. Quinn & Michael P.
Build skills in every area of managerial competency as you explore
the diverse situations and challenges that managers face today.
Go through eight interactive learning modules to develop the skills
you need to be an effective director, producer, mentor, facilitator,
coordinator, monitor, innovator and broker. Become a Master Manager
with:
The Competing Values Model: an integration of four "conflicting"
management perspectives, to display how difference theories can be combined
to form a more comprehensive foundation in management.
A five step learning model: Assessment, Learning, Analysis, Practice
and Application, that helps you develop the leadership competencies
needed in today's business world.
Managerial examples from real organizations that illustrate new concepts
using relevant examples.
Learning models such as mini-lectures, individual presentations, group
simulations, small group and full class discussion activities, to expand
knowledge of management and real organizations.
Revised competencies that reflect the latest development in managerial
theory and the changing work environments.
Title: Building Trust: A Manager's Guide for Business
Success
Media: Book
Author: Shurtleff, Mary Galbreath M.A. M.I.M.
A Manager's Guide for Business Success. Read and Learn: How
fostering trust can increase your business; The four consequences of
not trusting; How to open up communication and improve service; The
importance of making people your most important asset.
Title: Business Process Redesign
Media: Book
Author: National Association of College & University
Business Officers
Reasons for Business Process Redesign: External Trends Require Extraordinary
Responses; What Is Business Process Redesign; Results; Constraints to
BPR. Methodology: Discover--Identify and "Size" the Opportunities;
Redesign--Planning the Breakthrough; Realize--Making the Breakthrough;
Information Technology: An Integral Part of BPR; Tools for Business
Process Redesign; Value-Added/Non-Value-Added Assessment; Work Distribution
Chart Analysis; Process Flowchart Analysis; Cost of Quality Analysis;
Volume Analysis; Benchmarking; Customer Analysis ...and much more.
Title: Coaching for Commitment
Media: Book
Author: Kinlaw, Dennis C.
Based on research of superior managers and performers, this book shows
that the best managers achieve sustained, superior performance, not
by means of control, but by coaching -- mentoring, tutoring, counseling,
and confronting their employees in particular ways. Learn how to build
commitment; how to implement the coaching process; using coaching to
solve problems and improve performance.
Title: Coaching for Continuous Improvement
Media: Book
Author: Harvey, Eric L.
The overall purpose of coaching is to help others learn, develop, adapt,
and grow. It is an empowering process, best performed by people who
care about others. Good coaches realize that they can't make people
do anything. They fully understand that continuous improvement
is a decision that must be made by the individual. A coach can encourage
people to make that decision, and assist them in doing it. This book
offers many ideas to help with
Title: Coaching Skills for Managers and Supervisors
Media: Audio
Author: Lust, Kevin
Use the same proven management techniques perfected by the most successful
men and women in coaching to inspire, motivate, counsel, lead, and create
winners. Learn: How to analyze and utilize your line-up; How to manage
results, not activity; How to delegate tasks efficiently; The importance
of timing in decision-making; How to fine-tune the lines of communication
on your team; The Explain-Demonstrate-Practice training technique; How
to compel your players to give "that something extra".
Title: Communication Skills for Managers
Media: Handbook
Author: Time Life
Originally intended for use with an accompanying video, this handbook
gives excellent case studies and frequent quizzes to test your understanding.
Program headings are as follows:
-Communicating for Results
-Effective Preparation
-Speaking Efficiently
-Listening Skills
-Managing Meetings
-Presentation Skills
Title: Communication Techniques for Today's Manager
Media: Book
Author: Bauer, Ed
If you need to write a business plan, this book is a good place to
start. If you must look into allegations of sexual harassment,
you'll find what you need to know here. Are you considering
firing someone and wondering what the legal ramifications are?
While we don't purport to provide legal advice, you will find useful
guidelines. Topic after topic is covered with brief, how-to-do-it
ideas or strategies.
Title: Complete Guide to Performance Appraisal, The
Media: Book
Author: Grote, Dick
Set job objectives and measure the truly important aspects of an individual's
performance. Prepare managers for the rigors of the appraisal interview,
with scripts and proven interviewing techniques. Create forms and procedures
that satisfy your organization's needs--and comply with legal
requirements. Gain support for your system throughout the organization.
Set up a training program for both appraisers and appraisees--a critical
step for long-term success. Increase employee skills and capabilities
using Dick Grote's original "Individual Management Development"
procedure. Explore the relationship between performance appraisal and
compensation. Understand new and emerging trends such as team
appraisal, 360-degree feedback, and computer-generated appraisals.
Title: Cornerstones of Quality
Media: Video
Author: Kantola Productions
Learn how to:
Increase pride of workmanship
Improve communication and cooperation
Decrease unnecessary errors and minimize the frustration of downtime
Initiate a continuous improvement ethic
Make quality the dominant cultural value of your organization
Use "quality" to define goals, build consensus, and create
a shared company culture. Your organization will become more flexible,
more responsive, and more profitable.
Title: Cracking the Wall
Media: Book
Author: Mitchell, Patricia Turner Ph.D.
Career paths of women in higher education administration
Women, leadership and the academy: anecdotes
and observations
Non-traditional paths to advancement: the
California Community College experience
Barriers to women's advancement into higher
education administration
Redesigning the ivory tower: opening the drawbridge
to women with multiple roles
Women administrators' emerging personal
and professional concerns
Women and mentoring in higher education administration
Title: Creating Workplaces Where People Can Think
Media: Book
Author: Kearny, Lynn & Phyl Smith
Discover how performance technologists, interior designers, human resource
managers, and trainers can identify and eliminate environmental causes
of low performance and improve productivity.
See how work-environment factors can have an effect on employees'
mental workloads, attention capacity, and stress tolerance.
Find detailed guidelines and methods for determining how design problems
may interfere with performance.
This book includes reusable worksheets, checklists, survey and cost-estimate
forms for reducing or eliminating
performance-related problems due to inadequate workspace. It
is a valuable tool for designing and tailoring
Title: Customer Is Our Boss, The
Media: Video
Author: Advantage Media
Focus on customer care and answer the question: Who pays your paycheck?
Key points viewers will learn:
The value of teamwork and communication between
managers and young employees.
What customers expect and how to provide expert
service.
That without customers, there will be no job.
Title: Danger in the Comfort Zone
Media: Book
Author: Bardwick, Judith M.
"From Boardroom to Mailroom-How to Break the Entitlement Habit
That's Killing American Business"
- The Lethargy of Entitlement
- The Paralysis of Fear
- The Energy of Earning
- The Earning Curve
These topics and much more are discussed in this timely book.
"Every compensation and benefits professional-and perhaps every
HR professional-in the United States should read this book."
Title: Dealing with Employee Discipline & Performance
Probs Vol. 1
Media: Video
Author: Fred Pryor Seminars
Tape One: "Identifying and Managing the Problem Employee"
Discover the 10 reasons employees go bad, and the definition of a problem
employee. Establish specific performance measurements. Learn to clarify
expectations and communicate effectively.
Title: Dealing with Employee Discipline & Performance
Probs Vol. 2
Media: Video
Author: Fred Pryor Seminars
Tape Two: "Understanding the Causes and Behaviors of Problem Employees"
Understand the five causes of employee problems. Develop a leader's
attitude. Learn to create a performance plan. Discover the benefits
of encouragement and assistance.
Title: Dealing with Employee Discipline & Performance
Probs Vol. 3
Media: Video
Author: Fred Pryor Seminars
Tape Three: "Maximizing Feedback and Performance Analysis"
Get equipped with a performance "rules" checklist. Learn
the six steps to a powerful performance meeting. Master techniques to
combat common employee excuses.
Title: Delegating For Results
Media: Book
Author: Maddux, Robert B.
An Action Plan for Success as a Manager.
How to remove barriers to common delegation problems.
Getting Past the "I can do it myself" syndrome.
Learning to use levels of authority.
Teaching others problem-solving techniques.
Delegating For Results offers basic principles in a way
that will help you to analyze this process and improve your approach
if you are an experienced manager. If you are new to supervising
others, it will help you understand the fundamentals of delegating and
lead you through a systematic method for learning as you take on your
new responsibilities.
Title: Documenting Discipline
Media: Book
Author: DeBlieux, Mike
Collect accurate facts to use in making decisions about performance
and rule-violation problems
Set specific objectives to show an employee
how to correct a problem
Offer solutions to help an employee find a
way to reach your objectives
Clearly inform an employee of the action you
will take if the problem is not corrected
Title: Effective Delegation Skills
Media: Book
Author: Tepper, Bruce B.
Why work should be delegated
Overcoming obstacles to delegation
Choosing the right tasks to delegate
Delegating tasks to the right people
Creating and using a delegation plan
Evaluating your plan
Developing new employee skills
Delegation and the supportive supervisor
The positive results of delegation
Title: Effective Project Management
Media: Set
Author: Hendricks, Dr. William
As project manager you face a unique set of challenges. You have
to manage people you have no authority over, depend on resources you
don't control, meet objectives in impossible time frames, and do
it all on a tight budget. It's impossible if you don't
have a system. This eight-cassette series and comprehensive study
guide is your answer. It will give you the system you need to
accomplish the most difficult project, in the least time, at the lowest
cost. Among the topics this series covers:
The 9-step project planning process - how
to assure a successful outcome every time!
5 key characteristics of successful project
managers
How to organize your time, manage your priorities,
reach your goals
Graphic tools like PERT, GANTT and CPM that
will make your job and your life much easier
The 9 most common reasons projects fail -
and what you must do to avoid them
Title: Employee Development #1: The Attitude Opportunity
Media: Video
Author: HRD Press
This easy-to-watch series follows a group of co-workers as they deal
with the different issues faced by everyone in the working world: tardiness,
teamwork, communication styles, problem solving, improving the efficiency
of meetings, career enhancement, feedback, and much more.
Title: Employee Development #10: Meeting Change Creatively
Media: Video
Author: HRD Press
This easy-to-watch series follows a group of co-workers as they deal
with the different issues faced by everyone in the working world: tardiness,
teamwork, communication styles, problem solving, improving the efficiency
of meetings, career enhancement, feedback, and much more.
Title: Employee Development #2: Moving From Criticism
to Feedback
Media: Video
Author: HRD Press
This easy-to-watch series follows a group of co-workers as they deal
with the different issues faced by everyone in the working world: tardiness,
teamwork, communication styles, problem solving, improving the efficiency
of meetings, career enhancement, feedback, and much more.
Title: Employee Development #3: How to Receive Work Assignments
Media: Video
Author: HRD Press
This easy-to-watch series follows a group of co-workers as they deal
with the different issues faced by everyone in the working world: tardiness,
teamwork, communication styles, problem solving, improving the efficiency
of meetings, career enhancement, feedback, and much more.
Title: Employee Development #4: Managing Your Time: "Just
Another Monday"
Media: Video
Author: HRD Press
This easy-to-watch series follows a group of co-workers as they deal
with the different issues faced by everyone in the working world: tardiness,
teamwork, communication styles, problem solving, improving the efficiency
of meetings, career enhancement, feedback, and much more.
Title: Employee Development #5: It's Your Career
Media: Video
Author: HRD Press
This easy-to-watch series follows a group of co-workers as they deal
with the different issues faced by everyone in the working world: tardiness,
teamwork, communication styles, problem solving, improving the efficiency
of meetings, career enhancement, feedback, and much more.
Title: Employee Development #6: Team Skills for Meeting
Together
Media: Video
Author: HRD Press
This easy-to-watch series follows a group of co-workers as they deal
with the different issues faced by everyone in the working world: tardiness,
teamwork, communication styles, problem solving, improving the efficiency
of meetings, career enhancement, feedback, and much more.
Title: Employee Development #7: Communicating With Others
Media: Video
Author: HRD Press
This easy-to-watch series follows a group of co-workers as they deal
with the different issues faced by everyone in the working world: tardiness,
teamwork, communication styles, problem solving, improving the efficiency
of meetings, career enhancement, feedback, and much more.
Title: Employee Development #8: Working Effectively With
Others
Media: Video
Author: HRD Press
This easy-to-watch series follows a group of co-workers as they deal
with the different issues faced by everyone in the working world: tardiness,
teamwork, communication styles, problem solving, improving the efficiency
of meetings, career enhancement, feedback, and much more.
Title: Employee Development #9: Solving Problems Together
Media: Video
Author: HRD Press
This easy-to-watch series follows a group of co-workers as they deal
with the different issues faced by everyone in the working world: tardiness,
teamwork, communication styles, problem solving, improving the efficiency
of meetings, career enhancement, feedback, and much more.
Title: Employees, Careers, and Job Creation
Media: Book
Author: London, Manual
This book features empirical studies and case examples of programs
in a variety of industries, showing:
What a multinational electronics company learned
about effective retraining and redeployment of technical professionals
How management and unions are teaming up to
retrain employees and prevent layoffs
How one community-based JOBS program transformed
the crisis of job loss into an opportunity for personal
growth and development
How part-time, temporary, and contingent workers
are used by the nation's top companies to answer the need for work
flexibility
How innovative "inplacement" units
(internal temporary services) are being used to answer the evolving technical
and professional needs of organizations
Title: Encouraging Manager, The
Media: Video
Author: Lead Dog Productions
"Going to work shouldn't be SCARY!"
This program is for those who desire a community of creative, enthusiastic
individuals working together and excelling individually--and helping
managers and supervisors on their way.
Humorous examples--including workplace scenarios taken to horror-movie
extremes--reinforce simple yet powerful training points.
Explore what it takes to create an environment where everyone can do
their best, without fear.
Being an encouraging manager requires that everyone is...
Empowered
- Involve employees in problem solving
Informed
- Keep employees informed
Invaluable
- Show genuine, unqualified appreciation of your employees
Being an encouraging manager requires that you...
Take ownership of corporate policy
Create a cooperative and helpful work environment
Title: Encouraging Manager, The
Media: CD-Rom
Author: Lead Dog Productions
"Going to work shouldn't be SCARY!"
This program is for those who desire a community of creative, enthusiastic
individuals working together and excelling individually--and helping
managers and supervisors on their way.
Humorous examples--including workplace scenarios taken to horror-movie
extremes--reinforce simple yet powerful training points.
Explore what it takes to create an environment where everyone can do
their best, without fear.
Being an encouraging manager requires that everyone is...
Empowered
- Involve employees in problem solving
Informed
- Keep employees informed
Invaluable
- Show genuine, unqualified appreciation of your employees
Being an encouraging manager requires that you...
Take ownership of corporate policy
Create a cooperative and helpful work environment
Title: Evaluating Training Programs
Media: Book
Author: Kirkpatrick, Donald L.
A comprehensive guide to Kirkpatrick's Four-Level Model, along
with detailed case studies of how it is being used successfully. This
model - the most heavily-used approach in evaluating training in the
corporate, government and academic worlds - focuses on four specific
areas:
1. Evaluating Reaction
2. Evaluating Learning
3. Evaluating Behavior
4. Evaluating Results
Title: Executives in Crisis
Media: Book
Author: Speller, Jeffrey Lynn
"Recognizing and Managing the Alcoholic, Drug-Addicted, or Mentally
Ill Executive"
This book offers guidance on identifying, managing and aiding executives
suffering from alcoholism, drug addiction or mental illness. It
includes a step-by-step plan for assessing and handling an executive
in crisis--showing how to collect, review, and evaluate data on the
executive's job performance; how and when to consult with a mental
health consultant; and how to confront the impaired executive about
deteriorating performance.
Title: First Things Fast
Media: Book
Author: Rossett, Allison
Get a quick start surmounting resistance to investigating performance.
Find tips on:
Accelerating analysis
Using technology
Overcoming organizational obstacles
Communicating with experts, customers, and colleagues
Presenting results
Get job aids, design templates and implementation examples that direct
you through the basics of performance
Title: First-Time Manager
Media: Audio
Author: Iaconetti, Joan & Patrick O'Hara
"A step-by-step approach to mastering the essentials of management"
1. Start off strong
Resist the most dangerous temptation
new managers face
The essential questions you must ask
your first week on the job
Learn 3 ways to let your boss know you're
a self-starter
Know if you're "making the
grade" in the first month
2. Master management essentials
Manage paperwork: Separating the "must
read" from the "can wait"
Delegate vs. dump: Assigning work for
top results
Reward your people when raises are out
of the question
Build a team of giants: Hiring right
the first time
3. Use advanced management strategies
Avoid cheating yourself out of your
next promotion
Get past the myths of motivation: The
truth about the #1 motivator (it's not money)
Know if you're leading or managing:
A simple test that will tell you
Make performance reviews something you
and your people look forward to and benefit from
Title: Generation Gap: Managing the Teenage Employee,
The
Media: Video
Author: Advantage Media
Show managers, via a spirited debate between teens and supervisors,
that most young employees sincerely want to do a good job, but need
proper training and explanation of tasks. Key points teens and
supervisors will discover:
How to adjust attitudes through open communication
between supervisor and employees.
How to develop mutual respect.
Why compromises are sometimes necessary.
Title: Going Beyond the Pat on the Back
Media: Handbook
Author: Terryberry Co.
A Guide to Planning Recognition and Incentive Programs
Published by an actual recognition products vendor, this book includes
the following sections designed to help plan for employee recognition:
-Program types
-Set objectives
-Develop the budget
-Selecting awards
-Setting the rules
-Promotion
-Event planning
-Evaluation
Title: Hand-Picked
Media: Book
Author: Wendover, Robert W.
"The Complete Guide to Finding and Hiring the Best Employees"
Smart hiring decisions pay off again and again. They:
Increase productivity and build professional standards
Save money on recruiting and hiring
Build team morale by hiring team players
Avoid hiring "bad" employees who stir up conflict and drive
away customers
Protect the trust and mutual respect among your employees
Create a cooperative atmosphere that pumps up everyone's performance
Pave the way for more powerful group interaction
Hand-Picked includes case studies and exercises to help you develop
and sharpen your hiring skills. Actual examples give you tips
and techniques to apply in your office or organization.
Hire the right players to build a stronger team
Avoid costly mishires that can waste money and time
Exercises to help you develop and sharpen your hiring skills
Title: Harassment in the Workplace: Management Awareness
Media: Video
Author: American Training Resources
Managers and supervisors will learn how each individual in an organization
shares the responsibility for creating an atmosphere of mutual respect
with co-workers.
Participants will learn how employees reap the benefits of "good
feelings" and team enthusiasm that mutual respect helps generate.
Title: Helping Your New Employee Succeed: Tips for Managers
of New College
Media: Book
Author: Holton, Elwood; Naquin, Sharon
Help new hires adapt to the culture of an organization - the real key
to long-term success.
Success on the job is due to much more than competency to perform basic
tasks - it comes from understanding how the organization really works
- the unique aspects of how things get done. And it comes from learning
how to "fit in" - knowing how to get accepted, respected and
earn credibility.
See the short-comings of most existing employee orientation programs;
and learn how you can effectively support and encourage new hires in
their efforts to successfully acclimate to the organization.
Title: High-Involvement Management
Media: Book
Author: Lawler, Edward E. III
Self-managing work teams, Job enrichment, Gainsharing:
These approaches share the common goal of increasing employee involvement,
but how well do they work, and which ones work best?
Find out the advantages and the problems of each approach, as well
as how they can be put into practice. The author details how each
one works, its particular strengths, costs, and savings, and offers
guidelines for implementation.
By bringing the approaches together, learn the comprehensive model
for integrating participative management approaches into all levels
of an organization.
Title: How to Conduct Win-Win Performance Appraisals
Media: Book
Author: McKirchy, Karen
Learn not only what you should do when conducting performance appraisals,
but how you should do it, including:
-Proven steps to preparing for effective performance appraisals
-Getting employees to "buy in" and design solutions to your
problems
-Using the tools that motivate and get results
-Concrete suggestions for making every performance appraisal you give
an upraising experience
Title: How to Deliver Unpopular Messages
Media: Audio
Author: American Management Association
Whether you have to criticize an employee, deny a request, or deliver
bad news to groups or individuals, this tape can help. Learn how
to:
Formulate negative messages that focus on
positive goals
Deliver bad news and denials to individuals
and groups using the Gripes-to-Goals method
Correct and guide employee behavior following
six vital steps
Title: How to Develop and Administer a Budget Vol. 1,
2, 3
Media: Video
Author: Fred Pryor Seminars
Video One: "The Planning and Budgeting Cycle"
Establish a systematic approach to the budgeting process: analyze
your needs, plan your budget, justify each item in your budget.
Learn smart budgeting methods.
Video Two: "The Power of Budgets"
Learn about the Capital Budget and how it can work for you. Three
separate Capital Budget proposals are thoroughly explained.
Video Three: "How to Make Your Budget Work"
Learn the many uses of a budget: helps define goals, aids communication,
focuses team objectives. Get your budget approved. Conduct
sensitivity analysis for your budget.
Title: How to Get Extraordinary Performance From Ordinary
People
Media: Booklet
Author: Glaser, Rollin
Every manager is looking for an instant winner, a superstar, a high
achiever. Unfortunately, these people are not available in large quantities
in most labor pools. What is available? Normal, average ordinary people.
All bosses expect extraordinary performance of their departments. So
the question becomes:
How does a manager get extraordinary performance from ordinary people?
Some topics included in this compact book include:
Goal setting
Delegating work
Coaching vs. counseling
Performance appraisal
Interpersonal skills
Title: How to Handle Employee Complaints
Media: Audio
Author: American Management Association
Distinguish between gripes, squawks, and grievances--and how to handle
each
Use the proven four-step process for resolving grievances
Use questioning and listening techniques to reveal the sometimes "hidden"
complaint
Negotiate win-win solutions
This tape provides you with tools that you can apply immediately to
meet the responsibility of managers to listen to and deal with employee
complaints.
Title: How to Handle the Difficult Employee
Media: Audio
Author: American Management Association
If you want to learn how to turn troublemakers and goof-offs into productive
team players, this tape is for you. It's 60-minutes and is packed
with specific solutions and examples that will make it easy for you
to adapt your learning to the real-life challenges you face every
day.
Recognize the difference between a difficult
and an unpleasant employee
Understand what motivates a difficult employee
to change
Help the difficult employee recognize his
or her own problem behavior
Effectively handle the troublemaker who refuses
to change
Title: How to Recruit, Interview, and Hire the Right
Person Vol. 1, 2, 3
Media: Video
Author: Fred Pryor Seminars
Part One: Recruiting Qualified Candidates
Learn how to determine the job requirements and duties. Learn about
eleven places to look for applicants and how to screen them once they
are found. Learn about the elements of a good application and resume.
Part Two: The Successful Interview
Prepare for the interview--know what to ask and anticipate the candidates'
questions. Conducting a successful interview is made easy with
tips, techniques, and details that will ensure you achieve your interview
goals.
Part Three: Hiring for Peak Performance
Learn the secrets to evaluating candidates and picking the most suitable
ones. Learn how to communicate the decision to the candidates
and how to prepare the one you've chosen to start. The essential
elements of a successful orientation program are thoroughly explained.
Title: How to Supervise People
Media: Audio
Author: Nightengale/Conant
The audio version of an existing Fred Pryor live seminar, this set
covers the following:
Making the transition to supervision
Overcoming early problems of leadership
Additional resources for supervisors
Outlining a course of action
Giving orders for instructions
Delegating tasks
Developing listening skills
Understanding behavioral language
Choosing leadership styles
Identifying problems and making changes
Title: How to Supervise People: Techniques for Getting
Results Through
Media: Book
Author: Ladew, Donald P.
How to be a role model for saving time and money
Making decisions that lead to positive action
Understanding people's motivation and
melting their resistance
How to make your meetings more effective--and
less frequent
Building productivity through team effort
Turning difficult employees into star performers
Title: How to Write & Conduct Effective Performance
Appraisals
Media: Audio
Author: Calano, Jimmy
A step-by-step system for researching, writing and delivering effective
appraisals, improving performance all year long:
You'll feel more in control, confident
that your appraisals are appropriate and fair
Your people will be more open with you, seeing
you as coach rather than "grader"
You'll get improved performance from your
people, because your appraisals are specific, goal-oriented and
Title: Interviewing Made Easy (2 copies)
Media: Booklet
Author: Alexander Hamilton Institue
"The Right Way to Ask Hiring Questions"
This booklet contains reliable information about what can and can't
be said in an interview situation. Divided into three sections,
it is designed to inform managers-and anyone else who hires new personnel-of
the key areas where hiring mistakes occur and how to avoid them.
The first section includes a quiz that shows you how your hiring savvy
stacks up against the finer points of interview questions, references,
and pre-employment medical screening.
The second section has 139 ready-to-use questions based on the common
job requirements found in many job descriptions.
The final section gives you an Americans with Disabilities Act (ADA)
interview review.
Title: Keeping the Best
Media: Book
Author: Yate, Martin
The eight main reasons good employees leave
How to get whole-hearted commitment and enthusiasm from your staff
How to inspire workers to see company goals and personal goals as inextricably
intertwined
Why annual performance reviews don't work--and what does
Why childcare and other non-work issues can no longer be thought of
as "just personal problems"
How delegation breeds commitment and excellence
Title: Legal and Effective Employment Terminations
Media: Booklet
Author: Coastal Human Resources
Legal Issues
At-Will Employment
Wrongful Discharge
Discrimination
Process of Termination
Contractual Agreements
Legitimate Business Reasons
Setting the Process in Motion
Documenting the Charges
Investigations
Consider the Alternatives
The Next Steps
Termination Meeting
Preparation
What to Say and Do
References
Severance Packages
Further Termination Meeting Issues
Exit Interview
Post-Termination Transition
Transition After Termination for Misconduct or Poor Performance
Transition After Layoffs and Downsizing
Self-Evaluation
Title: Legal and Effective Interviewing
Media: Booklet
Author: Coastal Human Resources
Preparing for the Interview
Setting the Tone
Avoiding Discrimination
Chart of Legal Questions
Gathering Information
Applicants with Disabilities
The Interview Format
Closing the Interview
Documenting the Interview
Self-Evaluation
Title: Legal and Effective Performance Appraisals
Media: Booklet
Author: Coastal Human Resources
Protection from Legal Problems
Setting Up a System
Preparation and Planning
Biased Ratings
Conducting an Appraisal
The Interview Format
Setting Goals
Post-Appraisal Meeting
Self-Evaluation
Title: Maintaining Morale
Media: Book
Author: Johnsrud, Linda K. Ph.D.
"A guide to assessing the morale of mid level administrators and
faculty"
Chapters include:
Morale: What it is and why it's important
Campus morale in the 1990s
Administrative staff work life
Faculty work life
Case studies
Title: Management & Leadership Skills for Women
Media: Audio
Author: Dellinger, Dr. Susan
The key difference between "management" and "leadership"
The 5 crucial traits of a leader: how you rate
How good are you at motivating others? A quick, 10-question quiz will
tell you
How to assess your true commitment to being a manager
How to rid yourself (and your people) of outdated leadership stereotypes
Psycho-Geometrics: An innovative approach to analyzing each team member's
strengths and weaknesses
What you need to learn from team sports--and what you need to forget
Why a feminine leadership style is naturally suited to team building
Solving 5 potentially hazardous people problems
How to help employees who have trouble adapting to change
Title: Management Problems of the Tech Person in Leadership
Role
Media: Audio
Author: Nightingale/Conant
1. Elements and Functions of Management
Elements: Providing direction while allocating and utilizing resources
to successfully follow a predetermined course and achieve desired results.
Functions: planning leading, organizing, controlling.
2. Three Skills for Success
Technical skills. Administrative skills--corporate politics, budgets,
and long-term plans. People skills. The diminishing need for your technical
skills. The increasing importance of your technical skills. The increasing
importance of your administrative and people skills. The rewards of
being a technical specialist. The rewards of being a manager.
3. The Morale Curve
The history of morale curve. How it works: the crisis of arrival; the
crisis of engagement--bail out, or get angry; the crisis of acceptance;
the crisis of reentry. The area of the curve over which you have most
control.
4. Helping Others Through the Morale Curve
Give people data. Encourage venting. Ask for surprises. Don't throw
people money. Beware the open-door policy--scheduling individual meetings.
Training.
5. Characteristics of Technical Specialists
Ego drive and narrow focus. How to deliver praise to technical specialists.
Achievement drive.
6. Characteristics of Technical Specialists (Cont'd)
Achievement vs. relationships. Absence of strategic thinking on organizational
issues. Having a victim image. The "player/manager".
Fear of obsolescence.
Title: Management Skills for New Managers and Supervisors
Vol. 1
Media: Video
Author: Fred Pryor Seminars
Video One: "Keys to a Successful Transition
Give yourself the ability to achieve success. Learn how to develop
and implement a plan to reach your goals. Build your confidence and
begin to expect success because you work for it.
Title: Management Skills for New Managers and Supervisors
Vol. 2
Media: Video
Author: Fred Pryor Seminars
Video Two: "Communication Essentials"
Learn how to get your point across and how to fully understand others.
Learn about verbal and non-verbal signals and what they mean. The C.A.R.E.S.S.
method is introduced and thoroughly explained.
Title: Management Skills for New Managers and Supervisors
Vol. 3
Media: Video
Author: Fred Pryor Seminars
Video Three: "The 3-D Effect: Delegation, Discipline, and Documentation"
The three D's are presented. Learn how to use these techniques
to your advantage.
Title: Managers as Mediators
Media: Video
Author: CorVision
Presents a non-adversarial approach to resolving disputes in the workplace
through an experienced resolver of conflicts named Cindy. The approach:
mediation - an informal, private negotiation process.
Using a real-life office situation, see how the seven "M.E.D.I.A.T.E."
principles can be used to resolve conflicts between employees before
they become more serious.
Title: Manager's Guide to Compressed Workweeks &
Flextime
Media: Booklet
Author:
Compressed workweeks and flextime are management tools that provide
many organizational benefits. Managers who use these work options
report better retention and recruitment, enhanced employee performance,
improved service to customers and reduced employee tardiness and absenteeism.
Programs and policies are not enough to ensure success. The key is a
flexible manager. This handbook is designed to provide managers with
an understanding of compressed workweeks and flextime and the resources
to implement them. You will find information in the following areas:
-Work Options Defined
-Benefits to Managers
-Management by Results
-Workflow and Schedules
- Communication, Teamwork and Cross Training
-Implementation Steps
-Frequently Asked Questions
Also includes a four-page resource section.
Title: Manager's Role as Coach, The
Media: Book
Author: Hendricks, Dr. William
"Powerful Team-Building & Coaching Skills for Managers"
National Press Publications gathered today's most renowned experts
in coaching and counseling and designed this management-changing resource.
These professionals will lead you to new levels of effectiveness and
challenge you to make a difference in the lives of those you work with.
Each chapter is filled with real-world advice and management-changing
exercises these professionals have used and developed for organizations
such as yours and managers like you. Learn the secrets of success
that will take you and your team to new levels of achievement.
Learn to:
Be a winner and teach others how to win, too!
Tap the hidden strengths in each person on your team
Be a coach who inspires peak performers to even greater productivity
Mentor employees to move them from good to great!
Use proven counseling techniques that turn problem employees into producing
employees
Set the stage for dynamic teamwork
Prevent team problems before they happen
Implement hundreds of other practical, focused techniques that will
make you and your team more positive, more productive and more effective
starting today!
Title: Manager's Script Book
Media: Book
Author: Weiss, W. H.
What to say in any kind of face-to-face discussion with an employee
or fellow manager, this book covers 24 key problem areas in:
Work Performance
Costs and Productivity
Communication
Rules and Regulations
Discipline
Motivation
Developing People
Interviewing and job suitability
Personal Qualities
Safety and Health
Assigning and Delegating
Problem People
Cooperation
Creativity and Innovation
Loyalty
Authority and Responsibility
Honesty
Pay and Promotions
Decision Making
Standards
Gripes and Grievances
Instructing and Training
Drugs and Alcoholism
Change
Title: Managing the Human Side of Total Quality
Media: Audio
Author: Teleometrics International
The Competence Process: A Blueprint for Quality Performance
Management Values
Building a Support Structure for Employee Involvement
Earning Credibility through Effective Communications
Insuring Impact by Managing Power Productively
Managing Motivation to Make Work Personally Relevant
Building Community via Teamness
Creating a Productive Task Environment through Management Style
Building a Social Context of Productive Relationships
Creative Problem Solving and Group Effectiveness
Title: Managing the Industrial Labor Relations Process
Media: Book
Author: Julius, Daniel J.
This CUPA publication is divided into six parts:
Part One: Understanding Industrial
Labor Relations Processes
Part Two: Managing the Employment
Relationship
Part Three: Third Party Intervention
Part Four: Administration of the
Contract
Part Five: State and Institutional
Experiences
Part Six: Selected Topics
Title: Managing the Problem Employee
Media: Audio
Author: Sherman, Dr. Clay
1. Losers into Winners
Establishing a "challenge environment." When Thomas Edison
was a loser. The Sweeney "miracle".
2. Who is the Problem Employee?
Defining the problem employee. The various types you encounter. What
they cost their employees.
3. Eight Steps to Positive Prevention
Tips on reference checking. Good orientation. The role of a strong
supervisor. Tests.
4. Eight Steps to Positive Prevention (cont.)
How LOE and LOR affect new employees. Selective assigning. Career ladders.
Job posting. MBO.
5. Performance Appraisal/Planned Performance
Shortcomings in current evaluation systems. The seven KRAs. Reaching
agreement on what the work entails.
6. Eight Steps to Positive Discipline
The situation review. Your action plan. Education and training. Psychological
counseling. EAPs. Specific warnings.
7. Making Communication Work
Your communication stance. Barriers. An information-gathering technique.
Echoing the employee. Listening responses. Silence.
8. Special Cases/Special Approaches
Identifying and helping your problem employees. Signs to look for.
Steps to take.
9. Formal Disciplinary Procedures
Positive employee discipline. The need for consistency. The six conditions
under which disciplinary decisions can be overturned.
10. Power Counseling: The Last Talk
The seven-step counseling technique and how it works. Helping with
the unfreezing process. The three-sentence confrontation message.
11. Power Counseling: The Last Talk (cont.)
Accepting defensive reactions. Playing the detached spectator. What
the sigh signals. The performance contract.
Title: Managing Workforce 2000
Media: Book
Author: Jamieson, David & Julie O'Mara
This book helps managers to:
Understand how to execute a six-step FLEX-MANAGEMENT process for effectively
dealing with workforce changes Develop management practices such as
giving feedback, providing incentives, coaching, mentoring, and building
teams to help each person give his or her best.
Rekindle work spirit, satisfaction, and commitment by involving others
in decision making; sharing power, information and accountability; and
aligning rewards with individual values, wants and needs Reduce tensions
and frustration among workers and between workers and managers by listening
and showing empathy and encouraging training in valuing diversity.
Title: Mastering Performance Reviews Vol. 1 and Vol.
2
Media: Video
Author: Noel/Levitz
A management development program. Program three in the Noel/Levitz
Campus effectiveness series.
Title: Maximizing the Value of 360-Degree Feedback
Media: Book
Author: London, Manual & Walter W. Tornow
Use 360-degree feedback to:
Improve individual and organizational performance,
Capture customer input and link it to strategy,
Contribute to the establishment of a continuous learning culture,
Understand cultural assumptions that may influence performance from
country to country, and
Track the progress of individual and organizational change efforts.
This book contains real-world examples that illustrate the many instruments
and formats of 360-degree feedback in action. It gives managers, consultants,
human resource professionals, and others the information and hands-on
guidance they need to tap the full potential of this dynamic and versatile
process.
Title: Motivating and Rewarding Employees
Media: Set
Author: Nelson, Bob
Build commitment from people of all ages
Achieve astounding results with simple, low- or no-cost rewards
Understand what really makes people "tick"
Increase morale and the desire to excel
Gauge the type of reward that means the most to individuals
Utilize dozens of creative ways to motivate others to be more productive,
more satisfied and more loyal
Title: New Employee Orientation
Media: Book
Author: Cadwell, Charles M.
A Practical Guide for Supervisors. Proven Techniques for Both
Permanent and Part-Time Employees.
Read and Learn:
Why a planned orientation pays dividends.
How to develop your company's orientation program.
Tips for having a successful new employee orientation.
How to develop a packaged overview of your organization.
Title: Peak Performance
Media: Book
Author: Kennard, Christie
Stop just managing your workers...start inspiring them
Earn the trust and loyalty of your entire work force
Start new hires off on the right track--and help them stay there
Deal effectively with employee motivation problems such as burnout,
even among long-term or low-wage
Title: Performance Appraisal Solutions: Delivering Appraisals
Media: Video
Author: Murphy, Michelle
Volume Six: Delivering Appraisals
Learn to deliver your appraisals with more confidence and conviction.
The debriefing meeting: when to hold it...what to discuss...and 5 steps
to help you stay focused
4 ways to create a comfortable and "safe" review environment
Surefire ways to cool the emotions that can flare up at review time
One simple approach that will help you maintain a friendly communication
style (even in the face of confrontation)
Title: Performance Appraisal Solutions: Establishing
Goals
Media: Video
Author: Murphy, Michelle
Volume Two: Establishing Goals
Do your people have "something to shoot for"? Are their sights
set high enough?
How to define the exact results you expect from an employee
2 integral parts of any well-written "performance standard"
Establishing criteria (such as innovation, teamwork, productivity)
to assess your people
4 critical elements of a "development plan"...and an easy
way to get people committed to meeting improvement goals
Who should create your people's development plans, and why
Title: Performance Appraisal Solutions: Giving Feedback
Media: Video
Author: Murphy, Michelle
Volume Four: Giving Feedback
Give your people the gift of feedback.
360-degree Appraisals: what they are, and what's included...(self-appraisals,
peer appraisals, customer feedback, reverse appraisals)
Why it's key that your employees evaluate themselves before you
do
Pros and cons of asking your people to critique their co-workers
7 guidelines for getting useful feedback from an employee's peers--and
how to select the best group of co-workers to do peer appraisals
When it's your turn to listen: tuning in to your employee's
thoughts and concerns
Title: Performance Appraisal Solutions: Maintaining Momentum
Media: Video
Author: Murphy, Michelle
Volume Seven: Maintaining Momentum
Keep finding solutions far down the road.
How to work through communication breakdowns (at review time, and throughout
the year)
Specific ways to handle an employee who becomes overly emotional...defensive...non-responsive...or
even hostile
Ways to encourage continued innovation from your most creative thinkers
Why it's necessary to continually revise performance agreements,
job descriptions, performance standards and
Title: Performance Appraisal Solutions: Setting the Stage
Media: Video
Author: Murphy, Michelle
Volume One: Setting the Stage
Appraisals build the foundation for breakthrough performance.
The essential elements of a well-prepared performance appraisal
How to pinpoint weak spots in your appraisal process, so you have an
accurate "hit list" of procedures to improve
A 7-step system for on-target reviews--and how to apply it in your
workplace
Common pitfalls that can impair an appraisal, and how to avoid them
Title: Performance Appraisal Solutions: Tracking Achievement
Media: Video
Author: Murphy, Michelle
Volume Three: Tracking Achievement
Gain tools to help you track performance--day in, day out.
Simple, effective ways to monitor your people's performance, so
you can evaluate them fairly when the time comes
Better ways to organize (and use) the employee files your organization
already keeps...and 3 forms you should always have handy
How to use "Great Moments Journals" and "3/15 Reports"
to stay in tune with people's achievements
Title: Performance Appraisal Solutions: Writing Reviews
Media: Video
Author: Murphy, Michelle
Volume Five: Writing Reviews
Are your reviews easy to write?
How to get past procrastination...and overcome other common roadblocks
to writing
The one feature that makes a review form easy to work with
"Horns and halo"..."recency factors"..."management
cloning"...and other common biases you must set aside when writing
reviews
How to rid your reviews of inflammatory words--and wishy-washy opinions
Title: Performance Consultant's Fieldbook, The
Media: Book
Author: Hale, Judith
"Make the transition to performance consulting!"
This book is your skill-builder and resource guide if you want to:
Gain expertise necessary to identify why an organization is out of
alignment
Learn what interventions will correct these problems
Find how you can measure your consulting success
Title: Polarity Management
Media: Book
Author: Johnson, Barry Ph.D.
"Identifying and Managing Unsolvable Problems"
Chapter headings include:
Teamwork Is Not a Solution
Breathing New Life Into Your Organization
The Misunderstood Leader
Being "Right" Is the Easy Step
A Problem to Solve or a Polarity to Manage?
"Tough Love" in the Work Place
Title: Powerful Leadership Skills for Women
Media: Book
Author: Miller, Dr. Patricia Murdock
Overcome self-sabotaging passive tendencies
Strengthen your personal leadership style
Mold and motivate a team
Communicate professionalism through your words and body language
Title: Reflective Faculty Evaluation
Media: Book
Author: Centra, John A.
"Enhancing Teaching and Determining Faculty Effectiveness"
The role of evaluation in developing teaching effectiveness
Approaches to teaching and implications for evaluation
Student evaluations of teaching: what research tells us
Using Student Evaluations: guidelines and benefits
Teachers' self-reports and portfolios
...and much more.
Title: Succeed by Coaching
Media: Set
Author: Lucas, Robert W.
This combination of video, audio and book will show you:
The coaching process model
Why to coach
When to coach
How to evaluate your employees
How to set performance goals
How to use feedback to really know what is happening within your organization
Title: Supervising for Quality
Media: Video
Author: Kantola Productions
Enhance communication
Improve morale -- both your employees' and your own
Motivate employee involvement
Discipline in ways that earn respect and trust
Lead by example
Encourage continuous improvement
Learn how to build employee commitment and involvement, while continuing
to fulfill traditional responsibilities for scheduling work, enforcing
rules, and monitoring progress.
Title: Supervising Part-Time Employees
Media: Book
Author: Chapman, Elwood N.
A Guide to Better Productivity.
A unique "self-paced" format that encourages a reader to
become personally involved. Designed to be read with a pencil,
there are exercises, activities, assessments and cases that invite participation.
The objective of this book is to provide business owners and managers
with information needed to evaluate the contributions and benefits
of part-time employees, and to determine if they will meet the company's
needs.
Title: Taking the Step Up to Supervisor
Media: Book
Author: Nichols, Geoff
Gain a clearer understanding of your new role that will help you motivate
team members, solve problems, and resolve conflicts:
Learning Your New Role
Motivating and Coaching Others
Developing Your Communication Skills
Solving Problems and Making Decisions
Managing Conflict
Enacting Progressive Discipline
Understanding Employment Law
Managing Your Time and Stress
Growing into Management
Title: Think Like a Manager
Media: Book
Author: Fritz, Roger Ph.D.
Concise, action-oriented explanations of key concepts
Self-tests, personal assessment worksheets and detailed analyses to
help you identify strengths to build on and weaknesses to improve on
Margin notes that draw your attention to critical management issues--tidbits
of fact and business trivia you'll use and enjoy
Action pages, worksheets, tables, logs--tools you can use to be more
productive...more effective...more successful
Title: Total Quality Handbook
Media: Book
Author: Dixon, George & Julie Swiler
How quality happened at Motorola, Tennant and other corporations
How to avoid the pitfalls that afflict organization-wide quality initiatives
How to build supplier relationships
How kaizen is responsible for Japan's success
How to understand and apply the "soft" technologies of quality
Title: We-Force in
Management, The
Media: Book
Author: Hrebiniak, Lawrence G.
"How to Build and Sustain Cooperation"
This book offers managers information and practical advice that will
help:
Eliminate one-upmanship
Facilitate communication among departments
Foster communication among divisions
Strengthen a joint partnership
Title: What Every Manager Must Know to Prevent Sexual
Harassment
Media: Booklet
Author: Alexander Hamilton Institute
The sexual harassment issue continues to boil, and that means more
legal headaches for managers as courts scrutinize even the mildest sexually-related
joke on the job, or the most innocent touch between supervisor and worker.
The burden on companies today is not only to handle complaints properly,
but to handle them quickly and fairly. A manager who fails to get to
the bottom of a charge may have a court do it for him.
The cause and cure of the traditional form of sexual harassment - when
the superior forces the underling to provide sexual favors in exchange
for retaining the job - is well-known. But other types have emerged
that are tougher to detect. Learn about and what to do about them
in this compact and informative booklet.
Title: What Every Manager Should Know About Training
Media: Book
Author: Mager, Robert F.
Or "I've got a training problem"...and Other Odd Ideas
"What Every Manager Should Know About Training" is Robert
Mager's clear, jargon-free approach to helping managers use training
and other performance tools to get top performance from employees.
He reveals common myths about training, and shows how to tell whether
a training program is good, bad, or even necessary. He shows you
non-training solutions to performance problems that can save you time
and money and result in the performance you need. This book presents
powerful strategies you can use immediately to solve your most difficult
performance problems. You'll learn:
The four conditions necessary for successful employee performance
How to tell when training is the right solution to you problem - and
when it isn't
Nine practical tools that get performance results
How to work successfully with trainers
And much more! You also receive 11 handy checklists and references
that can be copied and used within your organization. Put yourself
on the road to getting maximum value from training and performance improvement
techniques.
Title: Would I Work With Me? The Teens' Point of
View
Media: Video
Author: Advantage Media
Teach young people who are entering the workforce what is expected
of them by their peers as well as what it takes to be good employees.
Key points young employees will discover:
The importance of dependability to employers and
co-workers.
How to exercise initiative and self-discipline.
The importance of communication with managers
and co-workers.
That having a job means responsibilities.
