Title: 8 Steps for Highly Effective Negotiation
Media: Book
Author: National Press Publications' Communications
Series
Cover the bases with the 8 essential steps on win-win negotiation;
Understand what makes people "tick" and how to get what you
need while making them happy to work with you; Overcome the fear of
confrontation; Develop winning strategies that allow you to negotiate
with dignity and honor; Polish many more skills that will allow you
to successfully achieve your goals.
Title: 10 Terrific People Skills (2 copies)
Media: Booklet
Author: Dartnell Corporation
Treat everyone like your best customer
Develop winning ways with co-workers
Meet and exceed your boss' expectations
Develop your powerful communication skills
Build better relationships with difficult people
Motivate others to give their best
Create your own job security
Develop healthier work and lifestyle habits
Improve teamwork through technology
Take better control of your time
Also includes 105 "Use Them Now" action tips and 10 "How Am I Doing
Today?" self tests.
Title: 21 Ways to Diffuse Anger & Calm People Down
Media: Audio
Author: Staver, Michael
Learn peacekeeping skills you'll use to prevent blowups, mediate
disputes, and foster teamwork: Effective ways to help people let off
steam without getting burned; How to hear what others feel, and respond
in a way that encourages talk, clarification and focus; Sidestepping
angry reactions (sarcasm, personal attacks, exaggerations) and concentrating
instead on the issues at hand; How people react to silence, and why
it helps them continue calmly; One thing you should always do before
jumping in the middle of a fray or offering an opinion; Special for
managers: ways to help others solve problems themselves-so you spend
less time as "judge and jury"; The one thing to do immediately
when hostility gets out of hand; How to rebuild a team that's been
torn apart by anger; How to keep yourself calm when provoked, prodded
or pushed by an angry party; Reducing "conflict conditions":
what they are, how to recognize them, and what you (and your organization)
can do to minimize them; The key to accepting individual differences,
and using diversity for the greater good of all.
Title: 21 Ways to Diffuse Anger & Calm People Down
Vol. 1
Media: Video
Author: Staver, Michael
Learn peacekeeping skills you'll use to prevent blowups, mediate
disputes, and foster teamwork: Effective ways to help people let off
steam without getting burned; How to hear what others feel, and respond
in a way that encourages talk, clarification and focus; Sidestepping
angry reactions (sarcasm, personal attacks, exaggerations) and concentrating
instead on the issues at hand; How people react to silence, and why
it helps them continue calmly; One thing you should always do before
jumping in the middle of a fray or offering an opinion; Special for
managers: ways to help others solve problems themselves-so you spend
less time as "judge and jury"; The one thing to do immediately
when hostility gets out of hand; How to rebuild a team that's been
torn apart by anger; How to keep yourself calm when provoked, prodded
or pushed by an angry party; Reducing "conflict conditions":
what they are, how to recognize them, and what you (and your organization)
can do to minimize them; The key to accepting individual differences,
and using diversity for the greater good of all.
Title: 21 Ways to Diffuse Anger & Calm People Down
Vol. 2
Media: Video
Author: Staver, Michael
Learn peacekeeping skills you'll use to prevent blowups, mediate
disputes, and foster teamwork: Effective ways to help people let off
steam without getting burned; How to hear what others feel, and respond
in a way that encourages talk, clarification and focus; Sidestepping
angry reactions (sarcasm, personal attacks, exaggerations) and concentrating
instead on the issues at hand; How people react to silence, and why
it helps them continue calmly; One thing you should always do before
jumping in the middle of a fray or offering an opinion; Special for
managers: ways to help others solve problems themselves-so you spend
less time as "judge and jury"; The one thing to do immediately
when hostility gets out of hand; How to rebuild a team that's been
torn apart by anger; How to keep yourself calm when provoked, prodded
or pushed by an angry party; Reducing "conflict conditions":
what they are, how to recognize them, and what you (and your organization)
can do to minimize them; The key to accepting individual differences,
and using diversity for the greater good of all.
Title: 180 Ways to Walk the Recognition Talk (2 copies)
Media: Booklet
Author: Harvey, Eric
Some call it "positive reinforcement." Others, a "motivational
strategy." Still others label it "common courtesy" -
a sign of appreciation. But most folks refer to it as "recognition."
And it's one of the biggest unkept secrets in business today!
Discover the common fallacies, learn to shape your working environment,
glean the personal benefits, and set guidelines on how to recognize
others.
Title: Achieving Consensus
Media: Book
Author: Flanigan, Eileen & Jon Scott
Tools and Techniques: How to fit consensus into decision-making styles.
What skills you need to handle obstacles.
How to reach and support any agreement.
How to develop rules of the road to include everyone's view.
The authors show that consensus can be a framework that brings together
different people, ideas, and approaches to create the successful sound
of "we did it". Teams and facilitation skills have been
helpful in aligning the power of the group, but they don't always get
consensus to work in the real world.
Part of the Crisp Fifty-Minute Book Series.
Title: Art of Resolving Conflicts in the Workplace, The
Media: Video
Author: Schwimmer, Lawrence D.
Learn the Six Essential Techniques: I vs. You Language; Anticipation;
Meta-talk; Self-interest; Limit-setting; Using Consequences.
Title: Arts of Criticism...Giving and Taking, The
Media: Video
Author: Kantola Productions
Program divided into two parts. Includes study guide. Part I describes:
The Guiding Rule for giving criticism; The Self-Test for checking your
intentions before beginning to criticize; The EPM Formula; A tool for
keeping yourself on track and under control when giving criticism; Timing,
location, and voice tones; Relationship building. Part II describes:
Strategies for taking criticism professionally rather than personally;
The 4-A Formula--a step-by-step strategy for controlling your emotional
response and gaining the maximum benefit from criticism.
Title: Assertive Advantage, The
Media: Book
Author: Bower, Sharon Anthony
Assertiveness is more than a style of communication--it's a key
to a happier, healthier way of living and more success in your work.
By mastering the skill of assertive communication, you can: Build trust,
honesty and respect in your personal and work relationships; Make a
positive difference in your life and the lives of others; Overcome obstacles
to progress on projects; Experience the life-changing power of assertiveness;
Find new pride and self-esteem; Contribute to a friendlier and more
cooperative workplace; Create win-win solutions to tough problems; Build
a work environment where creativity flourishes; Banish the fear of confrontation
and frustrating misunderstandings; Promote better professional and personal
relationships.
Title: Assertiveness Training for Professionals Vol.
1
Media: Video
Author: Rhode, Dr. Helga
The Basics of Assertiveness: 5 guidelines to define your personal boundaries;
How to build the 2 cornerstones of assertiveness into your life; 6 fundamental
rights every person has (but may be afraid to use); How to dispel the
3 Myths of Assertiveness; 4 irrational beliefs that reinforce non-assertive
behavior; Getting Beyond the Basics; The secret to overcome being ignored
or interrupted; Which comes first--changing behavior or changing beliefs;
Honesty vs. tact: how to use both in every situation; How to be assertive
with rude customers (and not offend them); Assertion Neurosis:
Can assertiveness be taken too far?
Title: Assertiveness Training for Professionals Vol.
2
Media: Video
Author: Rhode, Dr. Helga
Assertiveness Strategies: The Principle of Escalation: how to get people
to listen; Mini-Negotiations: how to address someone's negative
behavior; How to confront people when they cross your boundaries; The
key to using "I-language" to get through to others; The 4
essential steps for asking what you want; Dealing With Others Assertively;
3 techniques to reinforce your new assertiveness; 4 ways to decide the
best time to confront someone; The art of using non-verbal signals
to convey confidence; How to make honesty non-threatening to others;
7 steps to improving your assertiveness skills.
Title: Assertiveness: Get What You Want without Being
Pushy
Media: Book
Author: LeMon, Dr. Cal
Think about the assertive people you know. Aren't they the ones who
seem to get others' respect and cooperation while still speaking their
minds? Learn assertiveness skills that lead to increased self-esteem
and a sense of accomplishment...effective tips you can use to communicate
assertively with your boss, co-workers, difficult people, peers and
subordinates.
Title: Assertiveness: The Right Choice
Media: Audio
Author: LeMon, Dr. Cal
Stand up for yourself without violating the rights of others
Handle difficult people and situations with ease and assurance
Present a confident, authoritative image
Say "NO" and make it stick
Increase your self esteem
Learn which words and phrases to use, which to avoid
Understand the behavior of other people
Deal positively and effectively with conflict and confrontation
Title: Business Etiquette
Media: Audio
Author: Hughes, Linda
The "innocent" terms that can constitute sexual harassment
When and where it is OK to touch a member of the opposite sex
When it's proper to open doors, help with coats and pull out chairs
Ways to avoid discrimination suits and other legal problems
How to address the people you work with
How to handle cultural differences
Title: Conflict Management Skills for Women (2 video
set)
Media: Video
Author: Scofield, Carol
Manage the conflict in your business and personal life so that you
can strengthen relationships and produce win-win results. Learn how
to: Recognize how personalities and attitudes affect outcomes; Give
non-accusatory feedback; Know when it's time to keep quiet; Control
anger and emotions--your own and others'; Stay calm and
Title: Conflict Resolution: A Win/Win Approach
Media: Booklet
Author: Coastal Human Resources
Areas covered in the compact handbook:
Detecting Conflict
Reacting to Conflict
Resolving Conflict
The Role of the Mediator
Active Communication Skills
Also includes a worksheet to help you apply these principles to your
specific situation.
Title: Conquering Team Conflict: Pro & Conflict
Media: Video
Author: ETC w/CareerTrack
Tape One: Pro and Conflict
Team conflicts are inevitable. Backstabbing and blame are not.
6 ways conflict can benefit your team
Understanding the natural--but often volatile--dynamics that
fuel team conflict
Ways to keep minor misunderstandings from turning into a "blame
game"
Why sublimating or ignoring conflict can lead to even bigger
problems later on
How to avoid the team trap of "unhealthy agreement"
A 5-step program for team conflict resolution
Title: Conquering Team Conflict: Strength in Diversity
Media: Video
Author: ETC w/CareerTrack
Tape Two: The Way We War
How to uncover the root causes of team dissension.
Is your team in trouble? The top 10 "early warning"
signs
How to "lay conflict on the table" in a way that defuses
defensiveness and promotes healthy discussion
Ways to help your team break out of negative behavior traps
The 6 most common causes of team tensions...and how to minimize
their effects on your team
4 ways to help your team members feel "safe" while
confronting conflict
Title: Conquering Team Conflict: The Peace Process
Media: Video
Author: ETC w/CareerTrack
Tape Three: The Peace Process
How to help your team make peace and move on.
The "What's in It for Me" syndrome--what it is,
how to keep it from sabotaging your group
What you can do if your organization's incentive or compensation
program is actually working against team performance
How to help your team treat conflict proactively, rather than
reactively
Checks and balances you can use to make sure your team commits
to reconciliation (vs. giving it lip service)
Title: Conquering Team Conflict: The Way We War
Media: Video
Author: ETC w/CareerTrack
Tape Four: Strength in Diversity
How members can use their differences to strengthen the team.
How to get your team to respect the value of opposing viewpoints
Ways to keep gender, cultural, generation and other "gaps"
from sabotaging your team's good intentions
How to use the "reframing" technique to create communication
bridges between conflicting opinions
4 steps you can take to keep "polarization paranoia"
from paralyzing your team
The mediator: knowing when a neutral party is needed, and how
to recruit one (or be one)
Title: Controlling the Costs of Conflict
Media: Book
Author: Hasson, Ralph H. & Karl A. Slaikeu
"How to Design a System for Your Organization"
Covers the Following Principles:
1. Acknowledge four ways to resolve conflict
2. Create options for prevention and early intervention
3. Build collaborative strength through 7 checkpoints
4. Use the mediation model to build consensus among
decision makers and users
Concludes with: A Vision for Your Organization
Title: Dealing with Conflict and Confrontation Vol.
1
Media: Video
Author: Rhode, Helga Psy.D.
Tape One: Causes, kinds and effects of conflict
Why conflict is inevitable, and a fresh, positive way to look at it
How to determine if the "conflict" is really just a misunderstanding
The 2 primary reasons conflict occurs (and how to see them coming)
Position vs. interest: a key to understanding and resolving conflict
When conflict is good: 5 ways conflict actually benefits you and your
organization
When conflict is bad: the 5 levels of escalation, and how to stop each
from intensifying
Why people become enemies, and how to break the behavior cycles that
lead us there
Conflict suppression: the negative effects of sending conflict "underground"
The 5 classic conflict-resolution strategies, and the pros and cons
of each
Unilateral strategies vs. bilateral strategies: advantages and disadvantages
Using the "dual concern model" to resolve conflict successfully
Title: Dealing with Conflict and Confrontation Vol.
2
Media: Video
Author: Rhode, Helga Psy.D.
Tape Two: Conflict-resolution strategies--your options
How to deal with contentious tactics, including:
manipulation: blaming, sarcasm, sulking, etc
one-upmanship: making you wait, nitpicking, interrupting you--anything
to get you flustered
threats: both spoken and unspoken
Ingratiation: how to deal with someone who...
...all of a sudden wants to be
your friend
...makes promises that sound too
good to be true
Ultimatums: the advantages (and dangers) of offering "if/then"
propositions
The least productive way to deal with conflict (and how to protect
yourself if someone tries it on you)
What to do when a conflict escalates
Psychological changes caused by unresolved conflict--how to avoid permanent
damage
3 simple ways to break impasses
Title: Dealing with Conflict and Confrontation Vol.
3
Media: Video
Author: Rhode, Helga Psy.D.
Tape Three: Problem solving in action
The 4 attitudes necessary for problem solving
From conflict to problem solving: 4 steps that make it happen
How to prioritize concessions
3 ways to get the other person invested in the problem-solving process
How to separate personal feelings from the problem you're trying
to solve
The best way to balance being firm with being conciliatory
10 communication skills for effective problem solving
Body language rules for effective problem solving
How to help others resolve their conflicts (essential for managers
and parents)
4 ways a mediator can increase both parties' motivation to settle
Title: Effective Facilitation Tools: Gathering
Information
Media: Video
Author: Freeman, Susan E.
Tape One: Tools and Techniques for Gathering Information
How to help your group gather information, pinpoint problems and start
searching for solutions.
How to use a process Flow chart to pinpoint "weak links"
in complex procedures
Title: Effective Facilitation Tools: Resolving
Group Conflict
Media: Video
Author: Freeman, Susan E.
Tape Three: Tools and Techniques for Group Decision Making
Help your group swiftly reach decisions that everyone's comfortable
with.
How to keep personal opinions, assumptions and prejudices from coloring
group decision making
Title: Effective Facilitation Tools: Taking Action
as a Group
Media: Video
Author: Freeman, Susan E.
Tape Four: Tools and Techniques for Taking Action as a Group
How to help your group take action once it's reached a decision.
How to use the "3W's and 1 H" tool to ensure that your
group has all the details of your action plan in place
Title: Effective Facilitation Tools: Unleashing
Group Creativity
Media: Video
Author: Freeman, Susan E.
Tape Five: Tools and Techniques for Resolving Group Conflict
How to teach your group to resolve conflict fairly and honestly.
Ways to get your group to unload personal "baggage" and
approach meetings with a fresh outlook
Title: Effective Team-Building Through Type Engineering
Systems
Media: Audio
Author: Pierog, Dr. John
From the Management Development and Teambuilding Institute.
Title: Emotional Intelligence at Work
Media: Book
Author: Weisinger, Hendrie Ph.D.
Experts now acknowledge that emotional intelligence (EI) is the major
determinant of success in the workplace. And unlike IQ or other
traditional measures of intelligence, EI can be developed and dramatically
increased. Discover the means to realize personal ambitions and
optimize organizational effectiveness through the masterful management
of emotions.
Title: Facilitation Skills for Team Leaders
Media: Book
Author: Hackett, Donald Ph.D. & Charles L. Martin
Ph.D.
"Leading Organized Teams to Greater Productivity"
A practical, hands-on guide about teamwork in business-not how to form
teams of how to delegate teams, but how to facilitate teams as they
solve complex and challenging problems and as they develop innovative
ways to enhance productivity. Help for supervisors, managers,
and executives sincerely committed to the process of transforming groups
of employees into unified work teams. Useful concepts and tools
are discussed throughout, with several quizzes and exercises interwoven
to check for understanding and to develop valuable skills.
Title: Facing Anger
Media: Video
Author: CorVision
These employees interact at a company workshop, led by a professional
therapist:
Andy: The Bully. Needs to keep control of everything. Lashes out at
others.
Bonnie: The Blamer. Always looking for someone or something to get
mad about.
Carl: The Chronic. Moody, never satisfied with anything. Angry all
the time.
Dan: The Short Fuse. Living proof that it's easier to get mad than
to think first.
Edie: The Camouflager. Disguises her anger with Passive-Aggressive
behavior.
Watch as they take what they learn at the workshop and apply it in
their workplace environment, using "Anger Logs".
Title: Fish
Media: Video
Author: ChartHouse International
Imagine a workplace where everyone chooses to bring energy, passion,
and a positive attitude with them each day.
An environment in which people are truly connected to their work, to
their colleagues and to their customers. Impossible? Not at all.
Learn the Fish! Philosophy:
Title: Harassment in the Workplace: Employee Awareness
Media: Video
Author: American Training Resources
After participating in this program, employees will have a better understanding
of:
why some actions thought of as teasing or joking are harassment;
how they can monitor their behavior to avoid harassing co-workers;
why no one should endure behavior that makes them feel uncomfortable;
what individuals should do if they feel they are being harassed;
and why mutual respect among co-workers equals a more harmonious,
enjoyable, and productive workplace.
Title: How to Deal with Difficult People Vol. 1
Media: Video
Author: Brinkman, Dr. Rick & Dr. Rick Kirschner
Volume One:
You'll discover why difficult people are so difficult by understanding:
Assumptions
Pacing
Backtracking
The 4 elements of effective communication
Title: How to Deal with Difficult People Vol. 2
Media: Video
Author: Brinkman, Dr. Rick & Dr. Rick Kirschner
Volume Two:
You'll meet:
Yes-People (They agree to any commitment or promise, yet rarely deliver.)
No-People (Pessimistic and inflexible, they can throw a wet blanket
over an entire organization.)
Know-It-Alls ("Experts" on everything, but when they're
wrong, they pass the buck.)
Chronic Complainers (Nothing's ever right with these people. Aren't
you tired of listening to them?)
Passives (Avoiding controversy at all costs, they never let you know
where you stand.)
Snipers (Look out! They'll criticize you unfairly, bully you and
use every intimidation tactic in the book.)
Title: How to Manage Conflict
Media: Book
Author: Hendricks, Dr. William
Short-circuit conflict before it gets out of control
Recognize the three management conflict stages
Maintain healthy working relationships during conflict
Constructively use diversity among employees
Anticipate and handle the emotions tied to any conflict
Title: How to Manage Conflict, Anger, & Emotion
Media: Audio
Author: Fred Pryor Seminars
Assessing Your Attitudes
Observing Patterns of Behavior
Understanding Self-Image
Managing Anger and Emotions
Responding to Negativity Constructively
Communicating for Results
Evaluating Communication Styles
Rethinking Criticism
Controlling Conflict Escalation
Approaching Resolution
Choosing Your Course
Title: How to Manage Your Boss
Media: Book
Author: Kennard, Kristie
Get yourself promoted by "promoting" your boss
Get your boss to support you in everything you do
Deal with difficult bosses and succeed in spite of them
Develop a spirit of teamwork and mutual cooperation
Title: How to Overcome Negativity in the Workplace Vol.
1
Media: Video
Author: Arredondo, Lani
Tape One: Protecting Yourself from Pessimism
Don't let negativity drag you down or corrupt your career.
3 common sources of workplace negativity, and how to steer clear of
them yourself
Simple, effective ways to build up your immunity to negative thinking
Understanding the language of negativity: are you talking yourself
into a pessimistic outlook?
The I.C.A.N. system to help you develop an optimistic response to any
negative situation
Title: How to Overcome Negativity in the Workplace Vol.
2
Media: Video
Author: Arredondo, Lani
Tape Two: Stopping the Spread of Negativity
Learn to stop the spread of "traveling negativity".
How to keep a co-worker's negative mood from affecting your own
outlook--and performance
6 methods to help you hold people accountable for their negative behaviors
(so they're less likely to repeat them)
The power of "flip side" thinking, and how you can use it
to put a positive spin on bad news
3 essentials for dealing with defensiveness, hostility and chronic
complaining
Title: How to Overcome Negativity in the Workplace Vol.
3
Media: Video
Author: Arredondo, Lani
Tape Three: Proactive Approaches for Positive Results
Stamp out negativity before it strikes.
2 ways to turn a would-be argument into a productive problem-solving
session
How to recognize and avoid "stalemates" before they shut
down communication
3-2-1: the countdown method for countering "It won't work"
attitudes
What you can do to sway a negative thinker toward a more positive outlook
Title: How to Overcome Negativity in the Workplace Vol.
4
Media: Video
Author: Arredondo, Lani
Tape Four: Creating an Optimistic Organization
Is negativity "the norm" in your organization?
Has negativity crept into your workplace? A quick and easy assessment
will tell you
What people's routines reveal about the "norms" that
have formed where you work
How to develop a Normative Profile to identify "hot spots"
of negativity
Steps you can take to transform a negative environment into an upbeat,
productive workplace
Title: How to Resolve Conflict on the Job
Media: Video
Author: Communication Briefings
Identify the causes of workplace conflict
Keep personalities out of disputes and focus on the real issues
Reach agreement by influencing others rather than by controlling them
Learn methods to help settle disagreements between bosses and employees
Negotiate positions using the "want-accept" strategy
Bring in a third party to solve disputes for the good of the organization
Title: Improving Team Climate
Media: Video
Author: Quarry, Peter
"Explore the emotional link between teamwork, stress, morale,
productivity; and understand ways to enhance team effort"
Cryer, a business consultant, explains what research shows us about
the effects of emotional climate and the links between team climate
and employee health, morale and productivity. The good news is, there
are simple solutions for helping teams.
Understand the effects of "emotional viruses" on productivity
and physical health
Adapt the five core elements of a healthy team environment
Improve organizational climates through employees themselves
Title: Intervention Resource Guide
Media: Book
Author: Langdon, Danny G. & Monica M. McKenna &
Kathleen S. Whiteside
How to select and implement interventions. 50 interventions designed
by the top practitioners in the field, all designed to prompt measurable
changes at your organization. Have an easier time justifying why
you're doing what you're doing than ever before. You'll
get what you need for:
-Action learning
-Competency modeling
-Conflict management
-Customer feedback
-Diversity management
-Electronic performance support systems (EPSS)
-Performance appraisal
-Strategic planning
-Teaming
Title: Ironing It Out
Media: Book
Author: Lickson, Charles P.
Learn:
The seven stops for ironing out conflict.
How to recognize different types of conflict.
The nine basic ground rules that will empower you.
How to assess conflict through observation and evaluation.
About the Author:
A former practicing attorney, Charles Lickson has
been involved in dispute resolution for over 30 years. He received
his B.A. in Political Science from Johns Hopkins University and a J.D.
from Georgetown Law Center. Since 1989 Lickson has been a professional,
full-time mediator and trainer. A popular speaker and trainer,
he founded Mediate-Tech, Inc., the nation's first technology-ADR
firm. He is the author of "Ethics for Government Employees"
and "A Legal Guide for Small Business".
Title: Keeping Your Cool When Others Don't
Media: Video
Author: AMA Video
We all know the toll conflict takes in time, money, and mostly,
stress in our daily lives. Most of us see conflict as a battle of wills
with a triumphant winner and a dejected loser. But it doesn't have to
be that way at all.
"Keeping Your Cool When Others Don't" shows you a
better, more productive way to handle conflict. You'll come to understand
that conflict is a
part of life that just is -
something that can be dealt with in a thoughtful, productive way that
allows for peaceful solutions, personal growth and lasting relationships
at home and work.
Title: Managing to Have Fun: Building a Winning Team
Media: Video
Author: Weinstein, Matt
Learn how fun at work can:
Motivate your employees
Inspire your co-workers
Boost your bottom line
Title: Managing to Have Fun: The Four Principles of
Fun at Work
Media: Video
Author: Weinstein, Matt
Learn how fun at work can:
Motivate your employees
Inspire your co-workers
Boost your bottom line
Title: Mobbing: Emotional Abuse in the American
Workplace
Media: Book
Author: Davenport, Noa Ph.D. & Ruth Distler Schwartz
& Gail Pursell Elliott
An insidious and powerful subculture is thriving in the American workplace.
Everyday, in all sorts of workplaces, mean-spirited mobs are forcing
capable, hardworking employees to flee from jobs they love. Despite
historic successes of unions and civil- and human rights movements,
and the best efforts of enlightened managers, millions of Americans
suffer the dignity-robbing trauma now known as mobbing. Mobbing
extracts staggering economic and emotional costs from victims, their
families and society. In many cases, the victims are literally
mobbed by co-workers, not only old-fashioned bullying bosses.
Many of the victims are managers and supervisors, attacked or undermined
by jealous or unscrupulous subordinates or peers, often with approval
by higher management. The mobs intentionally target - and ultimately
destroy - innocent individuals. Now at last, with this book, there
is a name for the problem and help for the victims.
Title: Negotiating Your Way Through Conflict
Media: Video
Author: Crisis Prevention Institute, Inc.
Part of CPI's (Crisis Prevention Institute) Conflict Resolution
Series: "From Argument to Agreement". This series will
help viewers gain the skills necessary to resolve conflicts in human
service settings before they escalate into crisis situations. Volume
I focuses on how individuals can resolve conflicts between themselves.
Identify why conflicts occur
Recognize the levels of conflict development
Learn basic conflict resolution skills
Build confidence in their abilities to negotiate in conflict situations
Title: Open Space Technology
Media: Book
Author: Owen, Harrison
Learn an effective, economical, fast and easily-repeatable strategy
for organizing meetings of between 5 and 1,000 participants by
looking at the rationale, procedures and requirements of OST (Open Space
Technology). OST enables self-organizing groups of all sizes to
deal with hugely complex issues in a very short period of time.
This book is a practical, step-by-step user's guide that details
what needs to be done before, during and after an Open Space event.
Title: Personality Conflicts: When People Don't
Get Along
Media: Audio
Author: American Management Association
As a manager, you'll inevitably encounter conflicts among your
employees. Get the skills you need to resolve conflict before it disrupts
your area. Learn specific solutions and examples that will make it easier
for you to adapt your learning to the real-life challenges you face
every day.
Recognize the common ways employees and managers deal with conflict
Use your communication skills to negotiate win-win solutions
Apply a flexible, four-step resolution process to every type of workplace
conflict
Identify common sources of conflict before they erupt
Title: Power Up for Team Results 01: What Is Empowerment?
Media: Booklet
Author: Blanchard, Ken & John P. Carlos & Alan
Randolph
Empowerment replaces self-interest, dependency, and control with partnership,
responsibility and commitment.
Title: Power Up for Team Results 02: Beginning to Share
Information
Media: Booklet
Author: Blanchard, Ken & John P. Carlos & Alan
Randolph
People without information cannot make good business decisions.
People with information are almost compelled to take the risk of making
business decisions, to the best of their abilities.
Title: Power Up for Team Results 03: Autonomy Through
Boundaries
Media: Booklet
Author: Blanchard, Ken & John P. Carlos & Alan
Randolph
Boundaries that restrict or hold back are like barbed wire.
Boundaries that allow freedom are like rubber bands.
Title: Power Up for Team Results 04: Powering Up the
Team
Media: Booklet
Author: Blanchard, Ken & John P. Carlos & Alan
Randolph
Teamwork is the ability to work together toward a common vision, the
ability to direct individual accomplishment toward organizational objectives.
It is the fuel that allows common people to attain uncommon results.
Title: Power Up for Team Results 05: Two-Way Sharing
of Information
Media: Booklet
Author: Blanchard, Ken & John P. Carlos & Alan
Randolph
Sharing information is important during times of change - it gives
people a sense of where they are.
Title: Power Up for Team Results 06: Widening the Boundaries
Media: Booklet
Author: Blanchard, Ken & John P. Carlos & Alan
Randolph
Boundaries create freedom, they keep you in bounds. Without them you
could end up running in the grandstands rather than on the playing field.
Title: Power Up for Team Results 07: More Decision Authority
for the Team
Media: Booklet
Author: Blanchard, Ken & John P. Carlos & Alan
Randolph
Team members represent five to ten times more life experience than
any one individual has.
Title: Power Up for Team Results 08: Information Drives
Results
Media: Booklet
Author: Blanchard, Ken & John P. Carlos & Alan
Randolph
The kind of thinking that led to past success will not lead to future
success.
Title: Power Up for Team Results 09: Vision + Values
= Boundaries
Media: Booklet
Author: Blanchard, Ken & John P. Carlos & Alan
Randolph
When team members understand the direction and beliefs, or vision and
values, of the organization, they can make responsible, informed decisions.
Title: Power Up for Team Results 10: The Team Replaces
the Hierarchy
Media: Booklet
Author: Blanchard, Ken & John P. Carlos & Alan
Randolph
When you share power, there isn't any less power because you have
given some away - there is more.
Title: Solving People Problems on the Job
Media: Video
Author: Communication Briefings
Motivate a "Deadweight" to meet the needs of your team
Deflect co-workers who believe their social needs are more important
than your work
Confront "Backstabbers" who attempt to undermine team efforts
Discourage intimidation tactics with an easy-to-use three step approach
Disarm those who seek power at the expense of others
Communicate-once and for all-that a "jokers" inappropriate
remarks are unacceptable
Respond to "Know-It-Alls" tactfully-using a proven four-step
technique
Encourage chronic complainers to look for solutions before they gripe
Title: Successful Conflict Resolution
Media: Booklet
Author: Channing L. Bete Co., Inc.
Learn about conflict resolution: Promote new ideas and increase productivity;
Encourage greater understanding between co-workers, supervisors, and
customers; Strengthen personal relationships and improve self-esteem;
Keep people safe by preventing violence; Prevent difficult situations
form turning into crises.
Title: Supreme Teams: How to Make Teams Really Work
Media: Book
Author: Capezio, Peter
Capitalize upon each team member's strengths while preventing individual
differences from hampering productivity
Develop team ethics that everyone can "buy into"
Increase trust and communication that will unlock the true power of
the team
Avoid the pitfalls of team development, while motivating people to
participate more fully
Understand how to make you team more productive and dynamic
Title: Team Approach, The
Media: Video
Author: Kantola Productions
Part I: When and Why to Build a Team
-The advantages of team problem-solving and the types of problems to
which teams are best adapted.
Part II: How to Assemble a Successful Team
-Key considerations in selecting team participants.
Part III: Managing Stages of Team Development
-Common stages of team development
Part IV: Understanding High Performance Teams
- Characteristics of high performance teams.
Part V: Team Leadership
- Key functions of team leaders.
Title: Team Building
Media: Video
Author: CRM Films
Improve team functioning and collaborative efforts
Learn the strengths and weaknesses of four distinct team player styles
Identify five strategies for becoming a better team player
See how team members with diverse backgrounds, personalities, and perspectives
can work together creatively to achieve quality outcomes faster...and
more effectively.
Learn how to identify your own and others' team member styles,
acknowledge the value of different styles, switch styles to bring balance
and focus to the team, choose the team player style for the issue at
hand, and merge collective talents to move beyond the most difficult
interpersonal problems plaguing teams every day.
Title: Team Doctor, The: Leadership
Media: Video
Author: ETC w/CareerTrack
Volume 4: Leadership
What to do when your team suffers from too much, too little or the
"wrong kind" of leadership.
Title: Team Doctor, The: Organizational Support
Media: Video
Author: ETC w/CareerTrack
Volume 5: Organizational Support
Solutions to team problems brought on by forces beyond the team's
control.
Title: Team Doctor, The: Team Conflict
Media: Video
Author: ETC w/CareerTrack
Volume 2: Team Conflict
Advice that can help you turn team tension into an opportunity for
change and growth.
Title: Team Doctor, The: Team Performance Issues
Media: Video
Author: ETC w/CareerTrack
Volume 1: Team performance issues
The difference between setting goals and creating a shared vision-and
why a team must do both to succeed
Team meetings: when they're essential, when they're a waste
of time.
Team Operating Agreement-what it is, how to draft one that people
buy into
Title: Team Doctor, The: Where Teams Go Wrong
Media: Video
Author: ETC w/CareerTrack
Volume 3: Where Teams Go Wrong
How to use effective decision-making strategies, run more efficient
meetings, and get everyone pulling together.
Title: Team Players and Teamwork
Media: Book
Author: Parker, Glenn M.
An estimated eight out of ten employees are now involved in some kind
of teamwork. Glenn Parker offers a unique look at the personalities
of team players, illustrating four different types and the way they
work together successfully.
The Contributor - Efficient, Dependable, Responsible, Organized, Logical,
Systematic - is a task-oriented team member who provides the team with
information, does homework, and pushes the group to set high performance
standards and to use resources wisely.
The Collaborator - Visionary, Cooperative, Imaginative, Conceptual,
Generous, Confident - is a goal-directed member who sees the vision
and goal of the team as paramount, but is open to new ideas and is willing
to pitch in, as well as to share the limelight with colleagues.
The Communicator - Supportive, Patient, Considerate, Tactful, Spontaneous,
Helpful - is a process-oriented effective listener - a facilitator of
involvement, conflict resolution, consensus building, feedback, and
the creation of an informal, relaxed work environment.
The Challenger - Outspoken, Adventurous, Candid, Creative Principled,
Ethical - is the member who questions the goals, methods, and actions
of the team, is willing to disagree with higher authority, and encourages
the team to take risks.
Title: Team Problem Solving
Media: Book
Author: Pokras, Sandy
"Solving Problems Systematically"
Read and Learn:
How to outline your problem-solving and decision-making process
The five tools that help you recognize a problem
How to analyze the problem and its cause
Eight tips to improve a team's decision-making process
Title: Teams at Work: 7 Keys to Success
Media: Book
Author: Zoglio, Suzanne Willis
The 7 Keys:
1. Commitment
2. Contribution
3. Communication
4. Cooperation
5. Conflict Management
6. Change Management
7. Connections
Each chapter of this book focuses on one of the seven elements listed
above, and explores why it is needed, how to recognize it, what an individual
can do to enhance it, and what a team can do to enhance it.
Title: Teamwork: How Synergy Succeeds
Media: Booklet
Author: Coastal Human Resources
Benefits of Teams
Goals and Objectives
Roles and Responsibilities
Policies and Procedures
Trust and Mutual Respect
Communication
Receiving Feedback
Giving Feedback
Resolving Conflict
Celebrating Successes
Title: Turning Team Performance Inside Out
Media: Book
Author: Nash, Susan
"Team Types and Temperament for High-Impact Results"
The answer to team effectiveness is not more global management processes,
new structures, or redesigned systems. The key to improving team performance
is to begin at the beginning - go inside the team to analyze the personality
type and temperament of each team member and of the team as a whole.
A dynamic new model that can help individuals and teams discover their
patterns of behavior, create and interpret a team's profile, and
design performance improvement strategies - customized to the team -
that immediately improve results. Discover the five critical characteristics
essential to team effectiveness - strategy, clear roles and responsibilities,
open communication, rapid response to change, and effective leadership.
Learn how the personality types and temperaments of the team members
as individuals influence each critical characteristic.
Through case studies, self-assessments, exercises, and real-life profiles
of teams in action, Susan Nash demonstrates how to anticipate and overcome
team challenges, diagnose potential problems, and capitalize on individual
and team strengths to develop high-performing teams.
Title: Under the Influence and Out of Control
Media: Video
Author: Crisis Prevention Institute, Inc.
Focuses on special factors to be considered when dealing with
a person who is under the influence of alcohol or other drugs and out
of control. The emphasis is on safe and effective responses to
such individuals.
Assess an individual to determine whether or not that person is under
the influence of alcohol or other drugs.
Respond to an impaired individual in the safest and most effective
manner.
When and how to follow up with a person after an incident occurs.
Title: Understanding and Preventing Workplace Retaliation
Media: Book
Author: Wise, Patricia A.
Chapter headings include:
Defining retaliation in the workplace
What constitutes a claim of retaliation?
Defenses to claims of retaliation
Preventing retaliation claims
Four appendices include:
Federal discrimination laws, retaliation provisions
EEOC guidance
Supreme Court decision (Robinson v. Shell Oil Co.)
Sample documents
Title: Unified Team, The
Media: Video
Author: Media Partners Corporation
"A Leader's Plan for Promoting, Protecting and Restoring Team
Unity"
Unity occurs when the team provides its members with 3 basic human
needs:
1. The need to achieve
2. The need to belong
3. The need to contribute
This video will show you how to:
Create a member's Bill of Rights
Teach members to resolve their own conflicts
Mediate team disputes
Uncover the opportunities members value
Practice continuous appreciation
Title: Violence in the Workplace (CWU)
Media: Video
Author: CWU Campus Police Chief Steve Rittereiser
Watch a videotape of the seminar presented to CWU staff on June 15,1999
by CWU Campus Police Chief Steve Rittereiser. Examine warning
signs of violent behavior, ways to diffuse potentially violent situations,
your rights as an employee/employer, and much more. Presented
from Black Hall via Distance Education to the CWU SeaTac Center, and
attended by a number of staff on the Ellensburg campus, this tape addresses
concerns specific to our university.
Title: Vision of Teams, The
Media: Set
Author: Bancroft, Ann
Study guide available to use in conjunction with this fascinating video,
which features Ann Bancroft and the American Women's Expedition,
the first women's team to ski across Antarctica to the South Pole.
Key Concepts:
It all begins with passion
...But passion is not enough.
Each team member brings unique strength and weaknesses.
Sharing a vision requires:
Truly communicating with each other
Committing to a common goal
Meshing personal goals with the vision for the team
Learning as a team means:
Learning from mistakes
Learning from each other
Planning for communication, rather than leaving it to chance
Taking action means:
Recommitting to the shared vision
Working with and through other people to accomplish goals
Putting in a solid effort, rather than just putting in the hours
Challenging yourself
We are transformed by:
Working together and challenging ourselves to meet a common
goal
Title: Working Relationships
Media: Book
Author: Wall, Bob
"The simple truth about getting along with friends and foes at
work"
Working Relationships peels back the layers of silence and avoidance
that often characterize poor work relationships and provides the tools
for establishing healthy on-the-job relations. Exploring the hidden
causes of relationship problems at work - ambiguous communication, mutually
incompatible goals, the stress of overload, and the inability to handle
disagreement - this book offers real solutions. Learn to:
-Create goals, rules and procedures for working with others on a professional
basis
-Manage a conversation toward a positive outcome
-Expand personal influence
-Build trust
Title:
You Can Mediate: How to Help Others Resolve Disputes
Media: Video
Author: Crisis Prevention Institute, Inc.
"The simple truth about getting along with friends and foes at
work"
Working Relationships peels back the layers of silence and avoidance
that often characterize poor work relationships and provides the tools
for establishing healthy on-the-job relations. Exploring the hidden
causes of relationship problems at work - ambiguous communication, mutually
incompatible goals, the stress of overload, and the inability to handle
disagreement - this book offers real solutions. Learn to:
Create goals, rules and procedures for working with others on a professional
basis
Manage a conversation toward a positive outcome
Expand personal influence
Build trust
