Title: 50 One-Minute Tips to
Better Communication
Media: Book
Author: Bozek, Phillip E. Ph.D.
Read and Learn:
How to think of meetings as investments
How to use the F.A.S.T. formula to manage "meeting theft"
How to revise, simplify, and clarify your business writing
To use the B.E.S.T. recipe to organize your presentation points
Title: Art of Communicating,
The
Media: Book
Author: Decker, Bert
"Achieving Interpersonal Impact in Business"
Learn (about):
Why interpersonal communication is an art
The four stages of learning
The four stages of speaking
Dress and appearance
Listener involvement
Humor
Title: Better Business Writing
Media: Book
Author: Brock, Susan L.
Improves the quality of your writing skills by providing some basic
concepts and allowing you to practice what you've learned. Can be
used for individual study, as pre-assigned reading for workshops and
seminars, or for remote location training.
Title: Communicate!
Media: Audio
Author: Crisp Publications
Discover ways to overcome the barriers to good communication. Learn
four things you can do to communicate well in any medium. Improve
your writing, presentation, interpersonal and facilitation skills. Simplify
your preparation time. Receive examples of the skills that will help
you communicate more effectively. Learn self-improvement tips and techniques.
Title: Communicating with
People on the Job
Media: Video
Author: Communication Briefings
Packed with ideas you can use right away, you'll learn that you
can make your communication efforts succeed if you know how to: Avoid
the danger of centering on yourself; Stay out of the quick-assumption
trap; Fight the tendency to focus on the negative; Promise only what
you can deliver; Handle conflict successfully; Give and receive feedback;
Keep your sense of humor; Listen actively, so you can offer answers
that will help solve problems; Congratulate and motivate people.
Title: Communication and
Interpersonal Relationships
Media: Audio
Author: Macaluso, Sister Mary Cristelle RSM Ph.D.
We cannot not communicate!
Only 7% of meaning in communication is found in the words we use. The
rest is made up of non-verbal communicators.
"Rambling Space": why it's so difficult to listen
Remembering visually, Learning through our senses
The power of what you put into your mind: be careful!
Behavior as affected by physiology, thought
Mimicking others' body language
Picturing anticipated success... versus predicting failure
Using emblems and illustrators, affect displays, and regulators in
communication
Facial expressions as feedback
Para-language and spatial relationships
Environmental factors & physical appearance
"Tell me and I will forget. Show me and I may remember.
Involve me and I will understand."
Title: Communication Skills
for Secretaries & Admin Assts
Media: Audio
Author: Linkemer, Bobbi
Learn how to: Listen, hear, understand and retain what is said; Write
clear, concise and convincing documents; Use proven telephone techniques
for handling calls, taking useful and accurate messages, dealing with
irate people, and managing your time; Master nonverbal communication;
Take full advantage of the range of capabilities of your computer; Plan,
organize, and arrange meetings confidently and professionally.
Title: Communication Skills
for Secretaries & Admin Assts
Media: Booklet
Author: Linkemer, Bobbi
Learn how to: Listen, hear, understand and retain what is said; Write
clear, concise and convincing documents; Use proven telephone techniques
for handling calls, taking useful and accurate messages, dealing with
irate people, and managing your time; Master nonverbal communication;
Take full advantage of the range of capabilities of your computer;
Plan, organize, and arrange meetings confidently and professionally.
Title: Conversational Magic
Media: Book
Author: Donaldson, Les
How You Can Instantly -
Create enthusiasm
Add suspense to a story
Cover up an embarrassing remark
Offer needed criticism to a friend
Respond to an insult
Convince without being "pushy"
Handle a serious discussion
Create an "intellectual" image
Handle a non-stop speaker
Find out what people think of you
What You Should Say When -
You think your friend is wrong
Someone obviously wants to leave
The conversation is "over your head"
A friend has a stroke of bad luck
Nobody responds to your comments
You've forgotten someone's name
Someone disagrees with you violently
You realize your listener is bored
You break into a conversational group
You sense that people have been talking behind your back
Someone is explaining something you don't understand
How You Know When -
To end a conversation
Someone is manipulating you
You're monopolizing the conversation
Someone is giving you subtle hints
Compliments are sincere
Title: Conversations That
Work
Media: Video
Author: AMA Video
This video is part of an intermediate-level communication skills training
program.
Model-based system for improving face-to-face interactions and achieving
business goals through conversation.
Designed for managers and employees who have had some training in the
basic skills of communication, but who would benefit from using their
skills in a systematic and strategic way.
Done in a sports talk show format.
Title: Dynamic Communication
Skills for Women
Media: Book
Author: Brown, Carla
Make your career goals realities by learning how to:
Avoid words and expressions that can sabotage
your communication impact
Appear poised and confident even when you're
not
Present your ideas in writing more effectively
than ever before
Make dynamic presentations
Meet conflict head-on with communication tools
that get solutions
Title: Easy English
Media: Book
Author: Bonet, Diana
Basic Grammar & Usage
A practical guide that helps you to:
Revisit and understand the parts of speech.
Use words effectively.
Overcome old fears of grammar, punctuation, and spelling.
Make sense of your sentences.
Communicate confidently.
Create a new set of writing and speaking habits.
If you are a student, you will find the practical help that you need
to pass your courses, and move into the business world with ease.
If English is your second language, the sections on usage and articles
are helpful. Administrative assistants and support personnel will
find guidance through the land mind of subject-verb agreement and punctuation.
Perhaps you are an employee working toward a promotion and you want
to improve your communication skills in speaking and writing. Easy English
contains chapters on usage, grammar, punctuation, and spelling to help
you meet your goals.
Title: Evelyn Wood Reading
Dynamics(3 videos and workbook)
Media: Set
Author: Fred Pryor Seminars
Gain the benefits of attending one of these seminars without the time
and expense of travel and registration fees.
With this program, you can learn how to double or even triple your reading
speed, increasing not only your rate, but your comprehension and memory
of the text, as well.
You'll learn:
How to make your reading purposeful, strategic, and flexible
Why you should unlearn everything you know about reading
Simple techniques you can use to instantly increase your reading speed
To shake off the common habits of sub-vocalization, back skipping, and
regression
Steps to take before, during, and after reading for the greatest comprehension
and retention
Title: Fast Feedback
Media: Book
Author: Tulgan, Bruce
FAST feedback is:
Frequent: Each employee has a frequency. Giving feedback at their unique
frequency is the key behavior. Identifying and seizing opportunities
for giving that feedback are the key skills.
Accurate: Every instance of feedback affects trust and performance.
Giving feedback that is correct, balanced and appropriate is the key
behavior. Stopping to reflect, question assumptions, check facts, and
rehearse are the key skills.
Specific: Telling people exactly what they do right and exactly what
they do wrong is not specific enough. You have to tell them exactly
what you want them to do next. That is the key behavior. Setting concrete
goals and deadlines with clear guidelines are the key skills.
Timely: The closer feedback comes in proximity to the performance in
question, the more impact the feedback will have. The key behavior is
giving feedback immediately. Effective time management is the key skill.
Title: Focused Listening
Skills Vol. 1
Media: Video
Author: Scobey, Sally
Learn new ways to overcome distractions that can prevent you from listening
more effectively
Gain insights and practical techniques to help you better concentrate
and focus your listening skills
Title: Focused Listening
Skills Vol. 2
Media: Video
Author: Scobey, Sally
Learn the critical role listening plays in interpersonal communication
Find out how to clarify and evaluate what speakers are saying
Discover how to understand and recognize what is really being said
Title: Focused Listening
Skills Vol. 3
Media: Video
Author: Scobey, Sally
Find out what it means to be a "Holistic Listener" and how
to convey the message that you are receptive to new ideas and information
Discover the important communication differences between men and women
Learn ways to be listened to -- and understood -- by others
Title: Giving and Receiving
Criticism
Media: Book
Author: Hathaway, Patti
The connection between gender, self-image and criticism
Three types of criticism and how they affect
us
Three guidelines to use when offering constructive
criticism
Five points to consider when sending a critical
letter
Title: Grammar for Business
Professionals
Media: Audio
Author: Cramer, Patricia
Take the fear and embarrassment out of speaking and writing.
Learn to avoid confusing word constructions;
Banish dangling participles from your writing;
Listen to discussion of a classic problem area -- possessives;
Use high-impact punctuation;
Choose between homonyms;
Divide words properly;
Use powerful verbs.
Includes listing of some of the most frequently misspelled words.
Title: Guide to Employee
Communication, The
Media: Booklet
Author: Communication Briefings
"Tips, Tactics and Techniques That Work"
Some of the many topics include:
Understanding the seven key components of the
communication process
Vital communication beliefs of management
Communication rights and responsibilities for
employees
Key principles for communicating successfully
with employees
Saying what you mean, meaning what you say
and showing that you mean it
Asking probing questions without intimidating
people
Speaking plainly to avoid the twin diseases
of bafflegab and gobbledygook
Defending your ideas and decisions from attack
Criticizing your employees gracefully
Title: High-Impact Communication
Skills Vol. 1
Media: Video
Author: Baile, Susan
Tape One:
"How to express your competence"
Examine how you interact with people, on and off the job, every day.
You'll see what's working for you and what isn't. Then
you'll discover the simple, yet profound changes you can make to
increase your effectiveness.
Title: High-Impact Communication
Skills Vol. 2
Media: Video
Author: Baile, Susan
Tape Two:
"How to influence people positively"
Acquire new skills for dealing with conflicts, handling difficult people,
and facing high-stakes situations with confidence. Discover new ways
to come across powerfully in meetings and presentations.
Title: How to Give and Receive
Criticism
Media: Video
Author: Communication Briefings
Avoid confrontations by using the right words
Pose questions to let others draw the right conclusions
Harness your vocal power to build a supportive environment
Focus on specifics to prevent criticism from being taken personally
Accept criticism with a positive attitude
Listen without judgment
Make the most of another's criticism with one simple step
Get into a problem-solving state of mind
Title: How to Listen Powerfully
Media: Audio
Author: Battles, Brian
Designed to teach you tools and techniques you can use immediately,
when:
facing conflict,
participating in meetings,
giving and getting instructions,
making agreements
-- all through your business day.
Title: How to Say It
Media: Book
Author: Maggio, Rosalie
"Choice words, phrases, sentences, and paragraphs for every situation"
A versatile, easy-to-use guide that helps you compose well-written,
effective letters in minutes for virtually every business and personal
situation. Includes model letters on such topics as:
Acceptance
Complaints
Collection
Advise
Reports and Proposals
Congratulation
References
Appreciation
Sympathy
Invitations
Refusals
Fundraising
Title: Let Me See Your Body
Talk
Media: Book
Author: Hargrave, Jan Latiolais Ed.S.
Jan Hargrave teaches you the different ways in which our bodies communicate
to the world around us. As a popular speaker on the power and
effect that nonverbal communication has on our success in corporate
America and in education, Jan describes the "hidden messages"
we use in our everyday lives. Learn to:
Make a positive impression on others
Persuade others to adopt your viewpoint
Communicate your ideas more powerfully
Take charge, without being overbearing
Become more assertive and less aggressive
Tell what others are really thinking
Discern and diffuse hostility in others
Identify differences in cultural communication
Recognize love signs and power plays
Title: Listen Up: Hear What's
Really Being Said
Media: Set
Author: National Press Publications
"Improve Your Career and Your Life by Becoming a Better Listener"
A really good listener is a rare and priceless commodity. Effective
listening skills don't come naturally. Few have been taught the
value or process of active listening. Discover how to:
Listen between the lines to hear hidden messages
Win the confidence of others by learning to become a responsive listener
Understand body language and nonverbal communication
Get others to pay attention to your message
Title: Listen Up: Hear What's
Really Being Said
Media: Book
Author: Dugger, Jim
"Improve Your Career and Your Life by Becoming a Better Listener"
A really good listener is a rare and priceless commodity. Effective
listening skills don't come naturally. Few have been taught the
value or process of active listening. Discover how to:
Listen between the lines to hear hidden messages
Win the confidence of others by learning to become a responsive listener
Understand body language and nonverbal communication
Get others to pay attention to your message
Title: Listening: The Key
to Productivity
Media: Video
Author: Communication Briefings
This video will help you:
Uncover the real meaning behind a speaker's words
Clearly understand on another using the REHEAR listening technique
Focus while listening, even during pressure-packed moments
Build rapport, gain acceptance and establish trust with the speaker
Boost listening skills quickly and easily by following the '10 Laws
of Listening'
Avoid conflicts, win allies and influence others
Use silence and eye contact to better control conversations
Overcome the four most common listening distractions
Title: Listening: The Quiet
Side of Communication
Media: Audio
Author: American Management Association
Use all senses to pick up underlying feelings and messages
Become aware of nonverbal messages, both received and sent
Overcome barriers to good listening: distractions, perceptions and language
problems
Focus on message content, not delivery
Title: Power Communication
Skills
Media: Audio
Author: Baile, Dr. Susan
Live seminar presents, step-by-step, skills to make you stronger personally
and more effective at your job. Equips you with the why's, when's
and how-to's of:
Getting others to listen and act on your ideas
Handling tough people and situations with confidence and composure
Being recognized and rewarded for your work
Title: Power of Effective
Listening, The
Media: Audio
Author: Cairo, Jim
Learn how to:
Recognize and interpret body language and underlying messages
Avoid mental distractions that hinder understanding
Concentrate on the speaker's message rather than what you have to
say next
Remember important information
Control the length of a conversation
Provide feedback that encourages honesty and openness
Title: Power of Future Conversation,
The
Media: Video
Author: CRM Films
Eighty percent of our conversations are focused on the past. Think about
the conversations you have with co-workers every day. Do they center
on assessments, interpretations, opinions, comparisons? In other words,
do they focus on the past? Learn to focus first on the unlimited
possibility of the future, then make those possibilities realities by
turning them into concrete action. You and your team can learn
to:
Break free of conversational patterns that stall progress or only allow
for incremental advances
Consciously choose and create the outcomes you want -- in your life
and for your organization
Turn even the most difficult circumstances into opportunities that can
propel your organization forward
Dramatically increase the velocity of change within your organization
by tapping into the talent and energy of those around you
Title: Power Writing: Techniques
for Success
Media: Video
Author: Communication Briefings
This video will help you:
Write more quickly and easily by dividing the process into three steps
Zero-in on your real purpose before you write a word
Overcome the most common obstacles to getting started
Eliminate words and phrases that cloud your message
Choose the most appropriate tone for your audience
Organize and tighten your writing
Avoid three 'word traps' that plague most people's writing
Replace weak verb-noun structures with powerful words that move an audience
to act
Title: Powerful Ways to
Persuade People
Media: Video
Author: Briefings Publishing Group
Discover the true needs of your audience by asking specific questions
Help people realize that what you're proposing is in their best
interest
Convince others without resorting to manipulation tactics of trickery
Strengthen your argument with logic, credibility and passion
Tap the power of nonverbal communication to support your message
Use the "Prepare-Ask-Sell" approach to structure your arguments
Make you point quickly and persuasively by managing your audience's
choices
Title: Professional Telephone
Skills
Media: Audio
Author: Smith, Debra
Learn how to:
Deal with angry and abusive callers
Make every customer a satisfied customer
Increase your confidence and effectiveness
Enhance your "people skills"
Title: Radical Listening
Media: Set
Author: International Learning Systems, Inc.
"Teach your employees not only how to listen, but how to be listened
to!"
Kit includes: Leader's Guide, Application Guide, Participant Materials
(booklets and learning aids)
Principles covered:
Listening and being listened to is situational
Listening involves shared responsibility
You can reduce communication cycle time
All interactions have a value quotient
Good listeners are made, not born
Title: SELF Profile: A Guide
for Positive Interpersonal Communication
Media: Book
Author: Rockhurst College Continuing Education Center,
Inc.
Identify the 4 styles of interpersonal communication
Gain cooperation from those with whom you now butt heads
Assess the strengths and weaknesses of your co-workers, friends and
family
Gain a better understanding of yourself and others
Predict how you and others might respond to a given situation
Improve communication with others
Title: Smart Questions
Media: Video
Author: AMA Video
Questions demand answers
Questions stimulate thought
Questions give us information
Gain the ability to tap into the most accessible sources of important
information. Learn why humorist James Thurber said, "It is better
to know some of the questions than to know all of the answers."
Managers, help employees make decisions and solve problems in order
to achieve maximum excellence for the company and for themselves.
See how the questioning approach to communication and thinking can solve
many of the problems businesses are having today. Expand your knowledge
of each individual on your staff and devise the most productive ways
to make use of their talents and ambitions.
Title: Sound of Your Voice,
The
Media: Audio
Author: Fleming, Dr. Carol
What your voice says about you (where you're from, how much education
you have and what your personality is); diagnose its problems
How to modify regional dialects and get rid of annoying mannerisms
Why some voices are boring while others grab your attention
How to become more assertive -- without being assaultive
Breath and total support exercises to bring strength, projection and
clarity to your voice
Title: Straight Talk
Media: Book
Author: Douglas, Eric F.
"Turning Communication Upside Down for Strategic Results at Work"
The first step to becoming a better communicator is recognizing that
we all have different communication styles.
Study the four basic communication styles, Director, Expresser, Thinker,
and Harmonizer, and learn how to recognize them in action. From small
talk to storytelling, identify the behaviors associated with each style
and expand your repertoire of styles to meet any situation. Whether
your goal is to motivate others, find effective solutions, or challenge
your own thinking, "Straight Talk" offers the tools and techniques
to develop more competent, productive communication.
Title: Techniques of Effective
Telephone Communication
Media: Book
Author: Morey, Doc
Take charge of your career by learning how to:
Provide the telephone courtesies your customers crave
Identify what your customers need and give it to them
Take control of difficult telephone situations
Create a positive professional image for yourself and your company
Use your telephone as a powerful sales tool
Learn hundreds of tips and techniques that will make you a more effective
communicator when using the telephone!
Title: Techniques to Improve
Your Writing Skills
Media: Book
Author: Iles, Robert L.
Subtitled, "A Practical Guide to Becoming a Better Business Writer"
Write more clearly and powerfully
Get answers to your punctuation and grammar questions
Write logical, organized reports, memos and letters
Title: Telephone Power!
Media: Set
Author: Crisp Publications
Use the telephone as a powerful productivity tool
Evaluate your attitudes toward telephone customers
Improve voice inflection and articulation
Develop better listening and questioning skills
Manage messages and voice messaging systems
Title: Vocabulary Improvement
Media: Book
Author: Bonet, Diana
Words Made Easy
Learn to Find the Right Word When You Need It
Expand Your Choice of Words Tenfold
Improve Your Reading, Writing, Speaking, and Listening
Think More Clearly, Understand Ideas Better
Title: Walk Awhile In My
Shoes
Media: Set
Author: Harvey, Eric and Ventura Steve
"Gut-level, real-world messages for managers and employees"
Many companies have communications skills programs of varying types.
Follow-up research has shown that although co-workers may learn and
utilize new skills for communicating, the basic level of real communication
often remains low. The flaw lies in the lack of willingness to
communicate with empathy and understanding for another's viewpoint.
This program can provide that foundation for the common ground where
the skills can be applied. It explores the "why" of
communicating, both on a personal and organizational level, and in so
doing can be the key precursor to an organization's existing program.
Objectives:
To develop an awareness and appreciation for differing perspectives
on divisive and often emotionally charged
issues at work, and in life.
To break down "Us versus Them" barriers that commonly exist
in organizations.
To identify the common ground between managers and employees using Seven
Keys to "Meeting in the Middle."
To learn key skills and behaviors for building relationships and environments
based on empathy and understanding.
Title: Word Power
Media: Audio
Author: Price, A. Rae Ph.D.
Understand words: Learn to break up words into roots and find their
meanings based on those parts.
Remember words: Use "word pictures" to remember the words
that give you the most trouble.
Use words: Build your impact and influence with people based on a new-found
vocabulary.
Title: Write Stuff, The
Media: Set
Author: JWA Video
Subtitled, "Guidelines for Getting It Right Whenever You Write"
Choose the right word, phrase or form every time
Product the kind of concise, focused writing that gets results and gets
you noticed
Edit your writing for clarity, coherence and readability
Determine the format, structure and style best suited to every business
need
