A |
|
|
|
| Conceptual Blockbusting |
Book |
Creativity |
Adams, James L. |
| Back to Basics |
Book |
Leadership |
ADL Associates |
| Customer
Is Our Boss, The |
Video |
Management: Supervision |
Advantage Media |
| Generation
Gap: Managing the Teenage Employee, The |
Video |
Management: Supervision |
Advantage Media |
| Sexual Harassment: Serious Business |
Video |
Diversity |
Advantage Media |
| Would
I Work With Me? The Teens' Point of View |
Video |
Management: Supervision |
Advantage Media |
| Interviewing
Made Easy (2 copies) |
Booklet |
Management: Interviewing |
Alexander Hamilton Institue |
| What Every Manager Must Know to Prevent
Sexual Harassment |
Booklet |
Management |
Alexander Hamilton Institute |
| Preventing Sexual Harassment On-Campus |
Book |
Diversity |
Allen, Ben T. Esq. |
| How to
Turn an Interview into a Job |
Book |
Career Development |
Allen, Jeffrey G. J.D. C.P.C. |
| Conversations
That Work |
Video |
Communication |
AMA Video |
| Keeping Your Cool When Others Don't |
Video |
Human Relations |
AMA Video |
| Smart Questions |
Video |
Communication |
AMA Video |
| All Aboard:
Winning Approval for Your Ideas |
Audio |
Making Presentations & Training Others |
American Management Association |
| How to
Deliver Unpopular Messages |
Audio |
Management: Supervision |
American Management Association |
| How to Handle Employee Complaints |
Audio |
Management: Supervision |
American Management Association |
| How to
Handle the Difficult Employee |
Audio |
Management: Supervision |
American Management Association |
| It's
Your Meeting, Make It Work |
Audio |
Efficiency: Meetings |
American Management Association |
| Listening: The Quiet Side of Communication |
Audio |
Communication: Listening Skills |
American Management Association |
| Outsmarting
Stress |
Audio |
Stress |
American Management Association |
| Personality
Conflicts: When People Don't Get Along |
Audio |
Human Relations: Conflict |
American Management Association |
| Time Management |
Audio |
Efficiency: Organization and Time Management |
American Management Association |
| Getting
and Staying Organized |
Book |
Efficiency: Organization and Time Management |
American Media Publishing |
| Harassment
in the Workplace: Employee Awareness |
Video |
Human Relations |
American Training Resources |
| Harassment in the Workplace: Management
Awareness |
Video |
Management |
American Training Resources |
| Applications
of the MBTI in Higher Education |
Book |
Personality Types: Myers Briggs Type Indicator (MBTI) |
Anchors, Scott & Judith A. Provost |
| Confidence
Course, The |
Book |
Personal Development |
Anderson, Walter |
| Managing Our Differences |
Book |
Diversity |
Andert-Schmidt, Darlene |
| Dealing
with Difficult Participants |
Book |
Making Presentations & Training Others |
Arch, Dave & Bob Pike CSP |
| How
to Overcome Negativity in the Workplace Vol. 1 |
Video |
Human Relations: Conflict |
Arredondo, Lani |
| How to Overcome Negativity in the
Workplace Vol. 2 |
Video |
Human Relations: Conflict |
Arredondo, Lani |
| How
to Overcome Negativity in the Workplace Vol. 3 |
Video |
Human Relations: Conflict |
Arredondo, Lani |
| How
to Overcome Negativity in the Workplace Vol. 4 |
Video |
Human Relations: Conflict |
Arredondo, Lani |
| Love and Profit: The Art of Caring Leadership |
Audio |
Leadership |
Autry, James A. |
| Love
and Profit: The Art of Caring Leadership |
Book |
Leadership |
Autry, James A. |
| Love
and Profit: The Art of Caring Leadership |
Video |
Leadership |
Autry, James A. |
| Aha! |
Book |
Creativity |
Ayan, Jordan |
B |
|
|
|
| Power
Communication Skills |
Audio |
Communication |
Baile, Dr. Susan |
| High-Impact Communication
Skills Vol. 1 |
Video |
Communication |
Baile, Susan |
| High-Impact Communication Skills
Vol. 2 |
Video |
Communication |
Baile, Susan |
| Vision
of Teams, The |
Set |
Human Relations: Team Building |
Bancroft, Ann |
| Danger
in the Comfort Zone |
Book |
Management |
Bardwick, Judith M. |
| Challenge
of Change in Organizations, The |
Book |
Change |
Barger, Nancy J. & Linda K. Kirby |
| Leadershift |
CD-Rom |
Leadership |
Barker, Joel |
| Leadershift |
Video |
Leadership |
Barker, Joel |
| Paradigm
Change and Leadership |
Video |
Change |
Barker, Joel |
| Paradigm Curve |
Video |
Change |
Barker, Joel |
| Paradigm
Effect |
Video |
Change |
Barker, Joel |
| Paradigm Hunting |
Video |
Change |
Barker, Joel |
| Paradigm
Partners |
Video |
Change |
Barker, Joel |
| Tactics of Innovation |
Set |
Change |
Barker, Joel |
| Art of
Speed Reading People, The |
Book |
Personality Types: Myers Briggs Type Indicator (MBTI) |
Barron-Tieger, Barbara & Paul D. Tieger |
| How
to Listen Powerfully |
Audio |
Communication: Listening Skills |
Battles, Brian |
| Communication Techniques for Today's
Manager |
Book |
Management |
Bauer, Ed |
| Why Leaders
Can't Lead |
Book |
Leadership |
Bennis, Warren |
| Inner Management |
Audio |
Personal Development |
Blanchard, Ken & Jennifer James |
| Power
Up for Team Results 01: What Is Empowerment? |
Booklet |
Human Relations: Team Building |
Blanchard, Ken & John P. Carlos & Alan Randolph |
| Power
Up for Team Results 02: Beginning to Share Information |
Booklet |
Human Relations: Team Building |
Blanchard, Ken & John P. Carlos & Alan Randolph |
| Power
Up for Team Results 03: Autonomy Through Boundaries |
Booklet |
Human Relations: Team Building |
Blanchard, Ken & John P. Carlos & Alan Randolph |
| Power
Up for Team Results 04: Powering Up the Team |
Booklet |
Human Relations: Team Building |
Blanchard, Ken & John P. Carlos & Alan Randolph |
| Power
Up for Team Results 05: Two-Way Sharing of Information |
Booklet |
Human Relations: Team Building |
Blanchard, Ken & John P. Carlos & Alan Randolph |
| Power Up for Team
Results 06: Widening the Boundaries |
Booklet |
Human Relations: Team Building |
Blanchard, Ken & John P. Carlos & Alan Randolph |
| Power Up for Team Results 07: More
Decision Authority for the Team |
Booklet |
Human Relations: Team Building |
Blanchard, Ken & John P. Carlos & Alan Randolph |
| Power Up for Team Results 08: Information
Drives Results |
Booklet |
Human Relations: Team Building |
Blanchard, Ken & John P. Carlos & Alan Randolph |
| Power Up for Team Results 09: Vision
+ Values = Boundaries |
Booklet |
Human Relations: Team Building |
Blanchard, Ken & John P. Carlos & Alan Randolph |
| Power Up for Team Results 10: The
Team Replaces the Hierarchy |
Booklet |
Human Relations: Team Building |
Blanchard, Ken & John P. Carlos & Alan Randolph |
| Leadership and the One-Minute Manager |
Book |
Leadership |
Blanchard, Kenneth Ph.D. & Drea Zigarmi Ed.D.
& Patricia Zigarmi Ed.D. |
| New Quick Job-Hunting Map, The |
Book |
Career Development |
Bolles, Richard Nelson |
| Easy
English |
Book |
Communication: Voice, Grammar, Vocabulary |
Bonet, Diana |
| Vocabulary
Improvement |
Book |
Communication: Voice, Grammar, Vocabulary |
Bonet, Diana |
| Assertive
Advantage, The |
Book |
Human Relations: Assertion |
Bower, Sharon Anthony |
| How Do I Find the Right
Job? |
Book |
Career Development |
Bowman, David & Ronald Kweskin |
| 50 One-Minute Tips to Better Communication |
Book |
Communication |
Bozek, Phillip E. Ph.D. |
| Building
Customer Loyalty |
Booklet |
Customer Service |
Brandi, JoAnna |
| Building
Customer Loyalty |
Booklet |
Customer Service |
Brandi, JoAnna |
| Stress Management
Handbook, The |
Book |
Stress |
Brewer, Kristine C. |
| Managing
Transitions: Making the Most of Change |
Book |
Change |
Bridges, William |
| Powerful Ways to Persuade People |
Video |
Communication |
Briefings Publishing Group |
| How
to Deal with Difficult People Vol. 1 |
Video |
Human Relations: Conflict |
Brinkman, Dr. Rick & Dr. Rick Kirschner |
| How
to Deal with Difficult People Vol. 2 |
Video |
Human Relations: Conflict |
Brinkman, Dr. Rick & Dr. Rick Kirschner |
| Better
Business Writing |
Book |
Communication: Written Communication |
Brock, Susan L. |
| Dynamic Communication Skills for
Women |
Book |
Communication |
Brown, Carla |
| Administrator's
Role in Service Excellence, The |
Handbook |
Management |
Bryan & Bryan Associates |
| Employee's
Role in Service Excellence |
Handbook |
Customer Service |
Bryan & Bryan Associates |
| Memory
System, The |
Book |
Efficiency: Memory/Procrastination |
Burg, Bob |
| Basics
to Improve Your Memory, The |
Set |
Efficiency: Memory/Procrastination |
Burley-Allen, Madelyn |
| Preventing
Sexual Harassment (2 copies) |
Booklet |
Diversity |
Business & Legal Reports, Inc. |
C |
|
|
|
| New Employee
Orientation |
Book |
Management |
Cadwell, Charles M. |
| Motivation
and Goal Setting: Keys to Achieving Success |
Book |
Personal Development |
Cairo, Jim |
| Power of Effective Listening, The |
Audio |
Communication: Listening Skills |
Cairo, Jim |
| How to
Write & Conduct Effective Performance Appraisals |
Audio |
Management: Supervision |
Calano, Jimmy |
| CareerTracking |
Book |
Career Development |
Calano, Jimmy & Jeff Salzman |
| Essential Blue-Eyed, The |
Video |
Diversity |
California Newsreel |
| Frosh |
Video |
Diversity |
California Newsreel |
| Shattering the Silences |
Video |
Diversity |
California Newsreel |
| Artist's
Way, The |
Audio |
Creativity |
Cameron, Julia |
| How to Build High Self-Esteem |
Audio |
Personal Development |
Canfield, Jack |
| Self Esteem
and Peak Performance |
Audio |
Personal Development |
Canfield, Jack |
| Supreme
Teams: How to Make Teams Really Work |
Book |
Human Relations: Team Building |
Capezio, Peter |
| Best of CareerTrack, The Vol. 1 |
Audio |
Personal Development |
CareerTrack |
| Best of
CareerTrack, The Vol. 2 |
Audio |
Personal Development |
CareerTrack |
| Best of CareerTrack, The
Vol. 3 |
Audio |
Personal Development |
CareerTrack |
| Relaxation
Experience, The |
Audio |
Stress |
CareerTrack |
| Success Shortcuts |
Audio |
Efficiency |
CareerTrack |
| Reflective Faculty Evaluation |
Book |
Management: Supervision |
Centra, John A. |
| Successful
Conflict Resolution |
Booklet |
Human Relations: Conflict |
Channing L. Bete Co., Inc. |
| Attitude:
Your Most Priceless Possession |
Book |
Personal Development |
Chapman, Elwood N. |
| Supervising Part-Time Employees |
Book |
Management: Supervision |
Chapman, Elwood N. |
| Fish |
Video |
Human Relations |
ChartHouse International |
| Conflict Resolution: A Win/Win Approach |
Booklet |
Human Relations: Conflict |
Coastal Human Resources |
| Legal
and Effective Employment Terminations |
Booklet |
Management: Supervision |
Coastal Human Resources |
| Legal
and Effective Interviewing |
Booklet |
Management: Interviewing |
Coastal Human Resources |
| Legal and Effective Performance Appraisals |
Booklet |
Management: Supervision |
Coastal Human Resources |
| Reach
for the Stars |
Booklet |
Leadership |
Coastal Human Resources |
| Teamwork:
How Synergy Succeeds |
Booklet |
Human Relations: Team Building |
Coastal Human Resources |
| Time Management |
Booklet |
Efficiency: Organization and Time Management |
Coastal Human Resources |
| change@ucsc.edu |
Book |
Change |
Coate, L. Edwin |
| Thinking Outside the
Lines |
Audio |
Creativity |
Cohen, Gail |
| Sticking to It; The
Art of Adherence; How to Consistently Execute Your Plans |
Booklet |
Personal Development |
Colan, Lee J. |
| Communicating
with People on the Job |
Video |
Communication |
Communication Briefings |
| Guide
to Employee Communication, The |
Booklet |
Communication |
Communication Briefings |
| How to Give and Receive Criticism |
Video |
Communication |
Communication Briefings |
| How to
Juggle Multiple Priorities |
Audio |
Efficiency: Organization and Time Management |
Communication Briefings |
| How
to Resolve Conflict on the Job |
Video |
Human Relations: Conflict |
Communication Briefings |
| How to Tap Employee Idea-Power |
Video |
Creativity |
Communication Briefings |
| Listening:
The Key to Productivity |
Video |
Communication: Listening Skills |
Communication Briefings |
| Power
Writing: Techniques for Success |
Video |
Communication: Written Communication |
Communication Briefings |
| Solving People Problems on the Job |
Video |
Human Relations: Conflict |
Communication Briefings |
| Balancing
Home and Career |
Book |
Stress |
Conrad, Pamela J. |
| Facing Anger |
Video |
Human Relations |
CorVision |
| Managers
as Mediators |
Video |
Management |
CorVision |
| 7 Habits of Highly Effective People, The |
Audio |
Personal Development |
Covey, Stephen R. |
| Balancing
Work & Family |
Audio |
Stress |
Covey, Stephen R. |
| Inside Out Approach to Change
and Quality, An |
Audio |
Change |
Covey, Stephen R. |
| Principle-Centered
Leadership |
Audio |
Leadership |
Covey, Stephen R. |
| First
Things First |
Video |
Efficiency: Organization and Time Management |
Covey, Stephen R. & A. Roger Merrill & Rebecca
R. Merrill |
| First Things First |
Audio |
Efficiency: Organization and Time Management |
Covey, Stephen R. & A. Roger Merrill & Rebecca
R. Merrill |
| Grammar for Business Professionals |
Audio |
Communication: Voice, Grammar, Vocabulary |
Cramer, Patricia |
| How to
Prepare a Winning Proposal |
Audio |
Making Presentations & Training Others |
Cramer, Patricia |
| Blame Game,
The |
Video |
Diversity |
Crippen, Fred & Barbara "BJ" Hateley & Sam
Weiss |
| Negotiating Your Way Through Conflict |
Video |
Human Relations: Conflict |
Crisis Prevention Institute, Inc. |
| Under
the Influence and Out of Control |
Video |
Human Relations |
Crisis Prevention Institute, Inc. |
| You
Can Mediate: How to Help Others Resolve Disputes |
Video |
Human Relations: Conflict |
Crisis Prevention Institute, Inc. |
| Communicate! |
Audio |
Communication |
Crisp Publications |
| Learning
for Success |
Audio |
Efficiency |
Crisp Publications |
| Manage Your Stress! |
Audio |
Stress |
Crisp Publications |
| Mastering
Personal Change |
Audio |
Change |
Crisp Publications |
| Superior Service |
Audio |
Customer Service |
Crisp Publications |
| Telephone
Power! |
Set |
Communication: Telephone Communication |
Crisp Publications |
| Power
of Future Conversation, The |
Video |
Communication |
CRM Films |
| Riding the
Wave: Strategies for Change |
Video |
Change |
CRM Films |
| Team
Building |
Video |
Human Relations: Team Building |
CRM Films |
| Where
Does the Time Go? |
Video |
Efficiency: Organization and Time Management |
CRM Films |
| Violence
in the Workplace (CWU) |
Video |
Human Relations: Conflict |
CWU Campus Police Chief Steve Rittereiser |
D |
|
|
|
| Working and Surviving in Organizations |
Book |
Making Presentations & Training Others |
Dainow, Sheila |
| 10
Terrific People Skills (2 copies) |
Booklet |
Human Relations |
Dartnell Corporation |
| Mobbing:
Emotional Abuse in the American Workplace |
Book |
Human Relations: Team Building |
Davenport, Noa Ph.D. & Ruth Distler Schwartz &
Gail Pursell Elliott |
| Monday
Morning Leadership - 8 Mentoring Sessions You Can't Afford to Miss |
Book |
Leadership |
David Cottrell |
| Documenting
Discipline |
Book |
Management: Supervision |
DeBlieux, Mike |
| Serious Creativity |
Book |
Creativity |
DeBono, Edward |
| Art
of Communicating, The |
Book |
Communication |
Decker, Bert |
| Management & Leadership Skills for
Women |
Audio |
Management: Women |
Dellinger, Dr. Susan |
| Total Quality Handbook |
Book |
Management |
Dixon, George & Julie Swiler |
| Becoming
the Obvious Choice |
Booklet |
Career Development |
Dodge, Bryan & David Cottrell |
| Conversational
Magic |
Book |
Communication |
Donaldson, Les |
| Stress Management |
Set |
Stress |
Doolittle, Peggy |
| Straight
Talk |
Book |
Communication |
Douglas, Eric F. |
| Listen
Up: Hear What's Really Being Said |
Book |
Communication: Listening Skills |
Dugger, Jim |
| Managing Stress for Mental Fitness |
Book |
Stress |
Dyck, George M.D. & Merril F. Raber MSW Ph.D. |
E |
|
|
|
| How to
Survive a Training Assignment |
Book |
Making Presentations & Training Others |
Ellis, Steven K. |
| Conquering Team Conflict: Pro &
Conflict |
Video |
Human Relations: Team Building |
ETC w/CareerTrack |
| Conquering
Team Conflict: Strength in Diversity |
Video |
Human Relations: Team Building |
ETC w/CareerTrack |
| Conquering
Team Conflict: The Peace Process |
Video |
Human Relations: Team Building |
ETC w/CareerTrack |
| Conquering Team Conflict:
The Way We War |
Video |
Human Relations: Team Building |
ETC w/CareerTrack |
| Team Doctor, The: Leadership |
Video |
Human Relations: Team Building |
ETC w/CareerTrack |
| Team
Doctor, The: Organizational Support |
Video |
Human Relations: Team Building |
ETC w/CareerTrack |
| Team
Doctor, The: Team Conflict |
Video |
Human Relations: Team Building |
ETC w/CareerTrack |
| Team Doctor, The: Team Performance
Issues |
Video |
Human Relations: Team Building |
ETC w/CareerTrack |
| Team
Doctor, The: Where Teams Go Wrong |
Video |
Human Relations: Team Building |
ETC w/CareerTrack |
F |
|
|
|
| Becoming
a Master Manager |
Book |
Management |
Faerman, Sue R. & Michael R. McGrath & Robert
E. Quinn & Michael P. Thompson |
| 101 Sample
Write-Ups for Doc Empl Perf Probs |
Book |
Management: Supervision |
Falcone, Paul |
| 96 Great Interview Questions to Ask Before
You Hire |
Book |
Management: Interviewing |
Falcone, Paul |
| Making
Training Work |
Book |
Making Presentations & Training Others |
Feldman, Mike Ed.D. |
| Getting
It Done |
Book |
Leadership |
Fisher, Roger & Alan Sharp |
| Developing Leaders |
Book |
Personality Types: Myers Briggs Type Indicator (MBTI) |
Fitzgerald, Catherine & Linda K. Kirby |
| Achieving Consensus |
Book |
Human Relations: Team Building |
Flanigan, Eileen & Jon Scott |
| Sound
of Your Voice, The |
Audio |
Communication: Voice, Grammar, Vocabulary |
Fleming, Dr. Carol |
| How
to Give Exceptional Customer Service Vol. 1 |
Video |
Customer Service |
Ford, Lisa |
| How to Give Exceptional Customer
Service Vol. 2 |
Video |
Customer Service |
Ford, Lisa |
| How
to Give Exceptional Customer Service Vol. 3 |
Video |
Customer Service |
Ford, Lisa |
| Personal
Power (2 copies) |
Audio |
Personal Development |
Ford, Lisa |
| Building a Customer-Driven Organization |
Audio |
Customer Service |
Ford, Lisa & Ron Meiss |
| Assertiveness
Skills for Managers & Supervisors Vol. 1 |
Video |
Management |
Fred Pryor Seminars |
| Assertiveness
Skills for Managers & Supervisors Vol. 2 |
Video |
Management |
Fred Pryor Seminars |
| Assertiveness Skills for Managers &
Supervisors Vol. 3 |
Video |
Management |
Fred Pryor Seminars |
| Dealing
with Difficult Customers Vol. 1 |
Video |
Customer Service |
Fred Pryor Seminars |
| Dealing
with Difficult Customers Vol. 2 |
Video |
Customer Service |
Fred Pryor Seminars |
| Dealing with Difficult Customers
Vol. 3 |
Video |
Customer Service |
Fred Pryor Seminars |
| Dealing
with Employee Discipline & Performance Probs Vol. 1 |
Video |
Management: Supervision |
Fred Pryor Seminars |
| Dealing
with Employee Discipline & Performance Probs Vol. 2 |
Video |
Management: Supervision |
Fred Pryor Seminars |
| Dealing with Employee Discipline &
Performance Probs Vol. 3 |
Video |
Management: Supervision |
Fred Pryor Seminars |
| Evelyn Wood Reading Dynamics(3 videos
and workbook) |
Set |
Communication: Written Communication |
Fred Pryor Seminars |
| Exceptional Assistant, The Vol. 1 |
Video |
Efficiency |
Fred Pryor Seminars |
| Exceptional
Assistant, The Vol. 2 |
Video |
Efficiency |
Fred Pryor Seminars |
| Exceptional
Assistant, The Vol. 3 |
Video |
Efficiency |
Fred Pryor Seminars |
| Exceptional Receptionist, The Vol. 1 |
Video |
Efficiency |
Fred Pryor Seminars |
| Exceptional
Receptionist, The Vol. 2 |
Video |
Efficiency |
Fred Pryor Seminars |
| Exceptional
Receptionist, The Vol. 3 |
Video |
Efficiency |
Fred Pryor Seminars |
| How to
Develop and Administer a Budget Vol. 1 |
Video |
Management |
Fred Pryor Seminars |
| How to
Develop and Administer a Budget Vol. 2 |
Video |
Management |
Fred Pryor Seminars |
| How to Develop and Administer a Budget
Vol. 3 |
Video |
Management |
Fred Pryor Seminars |
| How
to Manage Conflict, Anger, & Emotion |
Audio |
Human Relations: Conflict |
Fred Pryor Seminars |
| How to
Organize and Maintain Files and Records |
Video |
Efficiency: Organization and Time Management |
Fred Pryor Seminars |
| How to Recruit, Interview, and Hire
the Right Person Vol. 1 |
Video |
Management: Interviewing |
Fred Pryor Seminars |
| How to
Recruit, Interview, and Hire the Right Person Vol. 2 |
Video |
Management: Interviewing |
Fred Pryor Seminars |
| How to
Recruit, Interview, and Hire the Right Person Vol. 3 |
Video |
Management: Interviewing |
Fred Pryor Seminars |
| Making
Meetings Produce Vol. 1 |
Video |
Efficiency: Meetings |
Fred Pryor Seminars |
| Making
Meetings Produce Vol. 2 |
Video |
Efficiency: Meetings |
Fred Pryor Seminars |
| Making
Meetings Produce Vol. 3 |
Video |
Efficiency: Meetings |
Fred Pryor Seminars |
| Management Skills for New Managers and
Supervisors Vol. 1 |
Video |
Management: Supervision |
Fred Pryor Seminars |
| Management
Skills for New Managers and Supervisors Vol. 2 |
Video |
Management: Supervision |
Fred Pryor Seminars |
| Management
Skills for New Managers and Supervisors Vol. 3 |
Video |
Management: Supervision |
Fred Pryor Seminars |
| Project
Management Vol. 1 |
Video |
Efficiency: Organization and Time Management |
Fred Pryor Seminars |
| Project Management Vol. 2 |
Video |
Efficiency: Organization and Time Management |
Fred Pryor Seminars |
| Project
Management Vol. 3 |
Video |
Efficiency: Organization and Time Management |
Fred Pryor Seminars |
| Thinking
Outside the Boundaries Vol. 1 |
Video |
Creativity |
Fred Pryor Seminars |
| Thinking Outside the Boundaries Vol.
2 |
Video |
Creativity |
Fred Pryor Seminars |
| Thinking
Outside the Boundaries Vol. 3 |
Video |
Creativity |
Fred Pryor Seminars |
| Effective
Facilitation Tools: Gathering Information |
Video |
Human Relations: Team Building |
Freeman, Susan E. |
| Effective Facilitation
Tools: Group Decision Making |
Video |
Human Relations: Team Building |
Freeman, Susan E. |
| Effective Facilitation Tools: Resolving
Group Conflict |
Video |
Human Relations: Team Building |
Freeman, Susan E. |
| Effective Facilitation Tools: Taking
Action as a Group |
Video |
Human Relations: Team Building |
Freeman, Susan E. |
| Effective Facilitation Tools: Unleashing
Group Creativity |
Video |
Human Relations: Team Building |
Freeman, Susan E. |
| Sex, Laws and Stereotypes |
Book |
Diversity |
Fried, N. Elizabeth Ph.D. |
| Think
Like a Manager |
Book |
Management |
Fritz, Roger Ph.D. |
G |
|
|
|
| Talking with Confidence for the Painfully
Shy |
Book |
Personal Development |
Gabor, Don |
| Stay or
Leave |
Book |
Career Development |
Gale, Barry & Linda Gale |
| How to
Get Extraordinary Performance From Ordinary People |
Booklet |
Management: Supervision |
Glaser, Rollin |
| Winning at Work |
Book |
Career Development |
Gray, Muriel & Mel Sandler |
| Relax, Renew
and Re-energize |
Audio |
Stress |
Greenfield, Adele |
| Gregg Shorthand Manual
Simplified |
Book |
Efficiency |
Gregg, John Robert & Louis A. Leslie & Charles
E. Zoubek |
| Complete Guide to Performance Appraisal,
The |
Book |
Management: Supervision |
Grote, Dick |
| Family
Emergency Preparedness Plan |
Booklet |
Personal Development |
Group Health Cooperative of Puget Sound |
H |
|
|
|
| Facilitation
Skills for Team Leaders |
Book |
Human Relations: Team Building |
Hackett, Donald Ph.D. & Charles L. Martin Ph.D. |
| Performance
Consultant's Fieldbook, The |
Book |
Management: Supervision |
Hale, Judith |
| Older Worker, The |
Book |
Diversity |
Hale, Noreen |
| Let
Me See Your Body Talk |
Book |
Communication |
Hargrave, Jan Latiolais Ed.S. |
| Training Methods that Work |
Book |
Making Presentations & Training Others |
Hart, Lois B. Ed.D. |
| 180
Ways to Walk the Customer Service Talk (2 copies) |
Booklet |
Customer Service |
Harvey, Eric |
| 180
Ways to Walk the Recognition Talk (2 copies) |
Booklet |
Human Relations |
Harvey, Eric |
| Walk Awhile In My Shoes |
Set |
Communication |
Harvey, Eric and Ventura Steve |
| Coaching
for Continuous Improvement |
Book |
Management: Supervision |
Harvey, Eric L. |
| Controlling
the Costs of Conflict |
Book |
Human Relations: Conflict |
Hasson, Ralph H. & Karl A. Slaikeu |
| Giving and Receiving Criticism |
Book |
Communication |
Hathaway, Patti |
| Manage
Your Time! |
Audio |
Efficiency: Organization and Time Management |
Haynes, Marion E. |
| Achieving
Excellence |
Audio |
Efficiency |
Heckler, Lou |
| Achieving
Excellence |
Video |
Efficiency |
Heckler, Lou |
| Power
Dead-Even Rule, The |
Video |
Diversity: Gender Differences |
Heim, Dr. Pat |
| Effective Project Management |
Set |
Management |
Hendricks, Dr. William |
| How
to Manage Conflict |
Book |
Human Relations: Conflict |
Hendricks, Dr. William |
| Manager's
Role as Coach, The |
Book |
Management |
Hendricks, Dr. William |
| Work it Out;
Clues for Solving People Problems at Work |
Book |
Personality Types |
Hirsh, Sandra Krebs |
| I Can See You Naked |
Book |
Making Presentations & Training Others |
Hoff, Ron |
| Helping
Your New Employee Succeed: Tips for Managers of New College Graduates |
Book |
Management |
Holton, Elwood; Naquin, Sharon |
| How to
Succeed in Your First Job: Tips for New College Graduates |
Book |
Career Development |
Holton, Elwood; Naquin, Sharon |
| So You're New Again: How
to Succeed When You Change Jobs |
Book |
Career Development |
Holton, Elwood; Naquin, Sharon |
| Employee Development #1: The Attitude
Opportunity |
Video |
Management |
HRD Press |
| Employee
Development #10: Meeting Change Creatively |
Video |
Management |
HRD Press |
| Employee
Development #2: Moving From Criticism to Feedback |
Video |
Management |
HRD Press |
| Employee Development #3: How to Receive
Work Assignments |
Video |
Management |
HRD Press |
| Employee
Development #4: Managing Your Time: "Just Another Monday" |
Video |
Management |
HRD Press |
| Employee
Development #5: It's Your Career |
Video |
Management |
HRD Press |
| Employee Development #6: Team Skills
for Meeting Together |
Video |
Management |
HRD Press |
| Employee
Development #7: Communicating With Others |
Video |
Management |
HRD Press |
| Employee
Development #8: Working Effectively With Others |
Video |
Management |
HRD Press |
| Employee Development #9: Solving Problems
Together |
Video |
Management |
HRD Press |
| We-Force
in Management, The |
Book |
Management |
Hrebiniak, Lawrence G. |
| Business
Etiquette |
Audio |
Human Relations |
Hughes, Linda |
| Making Change
Irresistible |
Book |
Change |
Hultman, Ken |
I |
|
|
|
| First-Time Manager |
Audio |
Management |
Iaconetti, Joan & Patrick O'Hara |
| Techniques
to Improve Your Writing Skills |
Book |
Communication: Written Communication |
Iles, Robert L. |
| Radical
Listening |
Set |
Communication: Listening Skills |
International Learning Systems, Inc. |
J |
|
|
|
| Managing Personal Change |
Book |
Change |
Jaffe, Dennis T. Ph.D. & Cynthia D. Scott Ph.D.
M.P.H. |
| Managing Workforce 2000 |
Book |
Management: Supervision |
Jamieson, David & Julie O'Mara |
| Secrets
of Meeting Magic, The |
Booklet |
Efficiency: Meetings |
Jeary, Tony and George Lowe |
| True to
Type |
Book |
Personality Types: Myers Briggs Type Indicator (MBTI) |
Jeffries, William C. |
| Money Mastery |
Set |
Personal Development |
Jeppson, Peter R. & Alan M. Williams |
| Polarity
Management |
Book |
Management |
Johnson, Barry Ph.D. |
| Maintaining
Morale |
Book |
Management |
Johnsrud, Linda K. Ph.D. |
| Everyday
Creativity |
CD-Rom |
Creativity |
Jones, Dewitt |
| Everyday Creativity |
Video |
Creativity |
Jones, Dewitt |
| Managing
the Industrial Labor Relations Process |
Book |
Management: Supervision |
Julius, Daniel J. |
| Aging Workforce,
The |
Book |
Diversity |
Julius, Nancy B. Ph.D. & Herbert H. Krauss Ph.D. |
| How to Deal with Cultural Diversity in
the Work Place |
Set |
Diversity |
JWA Video |
| Write
Stuff, The |
Set |
Communication: Written Communication |
JWA Video |
K |
|
|
|
| Arts
of Criticism…Giving and Taking, The |
Video |
Human Relations |
Kantola Productions |
| Cornerstones of Quality |
Video |
Management |
Kantola Productions |
| Customer
Service Connection, The |
Video |
Customer Service |
Kantola Productions |
| Supervising
for Quality |
Video |
Management: Supervision |
Kantola Productions |
| Team
Approach, The |
Video |
Human Relations: Team Building |
Kantola Productions |
| Creating
Workplaces Where People Can Think |
Book |
Management: Supervision |
Kearny, Lynn & Phyl Smith |
| Peak Performance |
Book |
Management: Supervision |
Kennard, Christie |
| How
to Manage Your Boss |
Book |
Human Relations |
Kennard, Kristie |
| Mission Success |
Video |
Personal Development |
Kennedy, James "J.K." |
| Resumes
for Dummies |
Book |
Career Development |
Kennedy, Joyce Lain |
| Coaching
for Commitment |
Book |
Management: Supervision |
Kinlaw, Dennis C. |
| Evaluating Training Programs |
Book |
Management: Supervision |
Kirkpatrick, Donald L. |
| Leadership ER |
Book |
Leadership |
Krempl, Stephen F. |
| Type Talk |
Book |
Personality Types: Myers Briggs Type Indicator (MBTI) |
Kroeger, Otto & Janet M. Thuesen |
| Type Talk at
Work; How the 16 Personality Types Determine Your Success on the
Job |
Book |
Personality Types |
Kroeger, Otto & Janet M. Thuesen |
L |
|
|
|
| How to
Supervise People: Techniques for Getting Results Through Others |
Book |
Management: Supervision |
Ladew, Donald P. |
| Intervention
Resource Guide |
Book |
Human Relations |
Langdon, Danny G. & Monica M. McKenna & Kathleen
S. Whiteside |
| You Don't Have to Go Home from Work Exhausted! |
Book |
Stress |
Lau, Barbara & Ann McGee-Cooper & Duane Trammell |
| High-Involvement Management |
Book |
Management |
Lawler, Edward E. III |
| Encouraging
Manager, The |
CD-Rom |
Management |
Lead Dog Productions |
| Encouraging
Manager, The |
Video |
Management |
Lead Dog Productions |
| Power Principle, The |
Audio |
Personal Development |
Lee, Blaine |
| Power
Principle, The |
Book |
Personal Development |
Lee, Blaine |
| Assertiveness: The
Right Choice |
Audio |
Human Relations: Assertion |
LeMon, Dr. Cal |
| Ironing
It Out |
Book |
Human Relations: Conflict |
Lickson, Charles P. |
| Communication
Skills for Secretaries & Admin Assts |
Audio |
Communication |
Linkemer, Bobbi |
| Communication Skills for Secretaries
& Admin Assts |
Booklet |
Communication |
Linkemer, Bobbi |
| How to Delegate Work and Ensure It's
Done Right |
Audio |
Efficiency: Delegating |
Lohr, Dick |
| How to
Delegate Work and Ensure It's Done Right Vol. 1 |
Video |
Efficiency: Delegating |
Lohr, Dick |
| How to
Delegate Work and Ensure It's Done Right Vol. 2 |
Video |
Efficiency: Delegating |
Lohr, Dick |
| Employees, Careers, and Job Creation |
Book |
Management |
London, Manual |
| Maximizing
the Value of 360-Degree Feedback |
Book |
Management: Supervision |
London, Manual & Walter W. Tornow |
| Job Strategies
for New Employees |
Book |
Career Development |
Lucas, Robert W. |
| Succeed by Coaching |
Set |
Management: Supervision |
Lucas, Robert W. |
| Coaching
Skills for Managers and Supervisors |
Audio |
Management |
Lust, Kevin |
M |
|
|
|
| Communication
and Interpersonal Relationships |
Audio |
Communication |
Macaluso, Sister Mary Cristelle RSM Ph.D. |
| Delegating
For Results |
Book |
Management |
Maddux, Robert B. |
| What
Every Manager Should Know About Training |
Book |
Management |
Mager, Robert F. |
| Analyzing
Performance Problems |
Book |
Management: Supervision |
Mager, Robert F. & Peter Pipe |
| How to Say It |
Book |
Communication: Voice, Grammar, Vocabulary |
Maggio, Rosalie |
| Personal
Time Management |
Book |
Efficiency: Organization and Time Management |
Marion |
| Quality
Customer Service Revised Edition |
Book |
Customer Service |
Martin, William B. Ph.D. |
| Quality Customer Service Third
Edition |
Book |
Customer Service |
Martin, William B. Ph.D. |
| Review of the MBS Fundamentals (2 copies) |
Audio |
Management |
MBS, Inc. |
| Speed of
the Leader Determines the Rate of the Pack, The |
Book |
Making Presentations & Training Others |
McCallum, Doug |
| Thinking
Skills for the 21st Century |
Audio |
Personal Development |
McCarthy, Michael |
| How to Conduct Win-Win Performance Appraisals |
Book |
Management: Supervision |
McKirchy, Karen |
| 7 Keys to
Changing Your Life, Health and Wealth |
Book |
Change |
McNeil, Linda |
| Unified
Team, The |
Video |
Human Relations: Team Building |
Media Partners Corporation |
| Stress Management
for Professionals |
Audio |
Stress |
Mellott, Roger |
| Stress Management
for Professionals Vol. 1 |
Video |
Stress |
Mellott, Roger |
| Stress Management
for Professionals Vol. 2 |
Video |
Stress |
Mellott, Roger |
| Cracking Creativity |
Book |
Creativity |
Michalko, Michael |
| Thinkertoys |
Book |
Creativity |
Michalko, Michael |
| Powerful
Leadership Skills for Women |
Book |
Management: Women |
Miller, Dr. Patricia Murdock |
| Self Discipline & Emotional Control |
Video |
Personal Development |
Miller, Tom Ph.D. |
| Coping with
Change |
Audio |
Change |
Milteer, Lee |
| Cracking the Wall |
Book |
Management: Women |
Mitchell, Patricia Turner Ph.D. |
| Techniques
of Effective Telephone Communication |
Book |
Communication: Telephone Communication |
Morey, Doc |
| MARS
Pathfinder, The (2 copies) |
Booklet |
Creativity |
Muirhead, Brian & Price Pritchett |
| Performance Appraisal Solutions: Delivering
Appraisals |
Video |
Management: Supervision |
Murphy, Michelle |
| Performance
Appraisal Solutions: Establishing Goals |
Video |
Management: Supervision |
Murphy, Michelle |
| Performance
Appraisal Solutions: Giving Feedback |
Video |
Management: Supervision |
Murphy, Michelle |
| Performance Appraisal
Solutions: Maintaining Momentum |
Video |
Management: Supervision |
Murphy, Michelle |
| Performance Appraisal Solutions: Setting
the Stage |
Video |
Management: Supervision |
Murphy, Michelle |
| Performance
Appraisal Solutions: Tracking Achievement |
Video |
Management: Supervision |
Murphy, Michelle |
| Performance
Appraisal Solutions: Writing Reviews |
Video |
Management: Supervision |
Murphy, Michelle |
N |
|
|
|
| Turning Team Performance
Inside Out |
Book |
Human Relations: Team Building |
Nash, Susan |
| Business Process Redesign |
Book |
Management |
National Association of College & University Business Officers |
| Listen
Up: Hear What's Really Being Said |
Set |
Communication: Listening Skills |
National Press Publications |
| 8
Steps for Highly Effective Negotiation |
Book |
Human Relations: Negotiation |
National Press Publications' Communications Series |
| How to
Get Things Done |
Book |
Efficiency: Organization and Time Management |
National Press Publications' Productivity Series |
| How to Manage Projects, Priorities,
and Deadlines |
Audio |
Efficiency: Organization and Time Management |
National Press Publications' Productivity Series |
| New Attitude, A |
Video |
Personal Development |
National Press Publications' Productivity Series |
| Thinking
Beyond the Boundaries |
Booklet |
Creativity |
National Seminars Group |
| 1001 Ways
to Reward Employees |
Book |
Management |
Nelson, Bob |
| Motivating and Rewarding Employees |
Set |
Management: Supervision |
Nelson, Bob |
| Taking
the Step Up to Supervisor |
Book |
Management: Supervision |
Nichols, Geoff |
| How to
Supervise People |
Audio |
Management: Supervision |
Nightengale/Conant |
| Management
Problems of the Tech Person in Leadership Role |
Audio |
Management |
Nightingale/Conant |
| Mastering
Performance Reviews Vol. 1 |
Video |
Management: Supervision |
Noel/Levitz |
| Mastering Performance Reviews Vol. 2 |
Video |
Management: Supervision |
Noel/Levitz |
O |
|
|
|
| How Would Confucius Ask for a Raise? |
Book |
Personal Development |
Orsborn, Carol |
| Open
Space Technology |
Book |
Human Relations |
Owen, Harrison |
P |
|
|
|
