Training & Development : Supervisor Core Skills Classes

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Supervisor Excellence: It Begins With You! (4 hours)

Help managers and supervisors "walk the talk" by standing firmly on a foundation of self-knowledge. As a supervisor, you need to know how you interact with others, how you make decisions, your preferences for getting work organized, and what values you exhibit. In addition, you need to identify what goals you are pursuing, where you are empowered, how to enhance and preserve your energy, what levels of power you wish to attain, and what vision you want to pursue.

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Contemporary Practices of Supervision (4 hours)

This class provides an opportunity for participants to experience supervisory "best practices".

By the end of this program, you will be able to:

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The Leadership Challenge (4 hours)

This class identifies various fundamental practices of extraordinary leaders using the 360 degree feedback instrument, Leadership Practices Inventory. It challenges all supervisors and managers to get the best out of their employees by applying clearly defined leadership principles. A climate that encourages leaders to take risks, share information and assign larger responsibilities to more people will set CWU on a forward course of excellence in the years ahead.

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Foundations of Effective Supervision (4 hours)

Each day, as our workforce becomes more diverse and the rush for quality continues, supervisory training becomes more critical. Today's supervisors must understand and accept the new expectations of the workplace. Day in and day out, no one has more direct control over those who do the work of the organization than the "front-line" supervisor. No one has more immediate impact on production levels or quality of performance, yet too often supervisors fail to receive all the training they need to carry out their important work.

In this practical program you will be introduced to the major concepts and skills needed by today's supervisors.

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Importance of Documenting Performance (2 hours)

This class provides a basic, practical overview of the performance documentation process and its importance in preventing legal claims. The class will focus on how the current legal climate affects supervision, as well as the "how-to's" of documenting employee actions. This class is critical for the supervisor/manager who is involved in progressive discipline, coaching and counseling, employee separations and managing employee performance. Participants practice writing and maintaining job-related employee documentation.

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Performance Management: Performance & Development Planning Part 2 (4 hours)

Giving feedback to employees about their performance and behavior is one of a manager's basic tasks. Feedback is necessary for motivating and coaching employees, conducting performance appraisals, administering discipline, and being an effective mentor. Feedback also helps employees grow, develop, and correct mistakes. Despite the many positive uses of feedback, it requires no cash outlay, but it does require an expenditure of time and mental energy. This workshop will help the new or inexperienced manager or supervisor conduct effective feedback by focusing on behavior relevant to clearly defined performance expectations.

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Preventing Discrimination in the Workplace (2 hours)

Supervisors play a major role in establishing and maintaining a work environment that is free from illegal discrimination. During this interactive workshop participants will review the university's nondiscrimination policies and learn how to translate policy into practice by examining and discussing a series of real-world scenarios. The supervisor's responsibilities regarding employee rights and the complaint process will be emphasized.

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Accommodating Disabilities in the Workplace: An Introduction - REQUIRED (2 hours)

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Accommodating Disabilities in the Workplace: Advanced (2 hours)

This workshop is recommended for supervisors/managers who have experienced difficulty accommodating employees with disabilities and/or who are currently struggling with employment-related disability issues. Presenters will use case studies to illustrate 1) common errors made by supervisors, 2) how some problems can be avoided, 3) why accommodating disabilities is a process not an event and, and what is a "reasonable" accommodation.

Class Schedule to be announced

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Preventing and Correcting Inappropriate Workplace Behavior (2 hours)
All supervisors and managers - REQUIRED

While sexual harassment has commanded much of the media's attention, inappropriate behavior at work goes far beyond gender issues. Everyone has the right to be treated fairly at work and not to be made to feel uncomfortable there. Managing the workplace to either minimize or eliminate inappropriate workplace behaviors is not an easy chore. But it is a chore we should all take seriously and practice reverently. Consequently, the first step begins with each of us.

What distinguishes this class from others is its positive message. It is not about pointing fingers and assigning blame-we all share responsibility for preventing and stopping inappropriate workplace behavior. It isn't an easy task. Working together, however, we can make great progress towards creating workplaces where all staff and faculty feel safe, valued, and free to do their best work. In addition to the objectives learned from the one-hour Preventing Inappropriate Workplace Behavior class, this program help supervisors and managers:

• develop a clear understanding of what inappropriate workplace behavior is and how it affects others, regardless of the intent.
• identify types of harassment including sexual harassment.
• understand the costs associated with harassing or inappropriate workplace behavior.
• explore the responsibility to help maintain a work environment free of harassment.
• learn how to correct inappropriate workplace behavior.