Frequently Asked Questions Pertaining To:

• Account Holds
• Financial Aid Refunds
• Cashiers Office Hours
• Paychecks
• Check Cashing
• Payments
• Computer, Technology Fee
• Transcripts
• Release of my Student Account Information
• Tax Credit for Tuition and Qualified Expenses 1098-T Form

Why is there a hold on my account?

Other University departments may place holds for specific departmental reasons. A Student Accounts hold is placed when there is a past due or outstanding balance. For more information, and to find out which department has placed the hold, please call Student Financial Services at (509) 963-3546 or log into SAFARI.

When are financial aid refund checks distributed?

When is the Cashiers Office open?

The Cashiers Office is open Monday through Friday, 8:00 a.m. to 4:30 p.m.

When are paychecks distributed?

Paychecks are available on the 10th and 25th of each month. If the 10th or 25th falls on a Saturday, paychecks will be available on Friday the 9th or 24th. If the 10th or 25th falls on a Sunday, paychecks will be available on Monday the 11th or 26th.

Does the Cashiers Office cash checks?

No, our policy does not allow for the cashing of checks. All Central Washington University checks (refunds, payroll, etc.) can be cashed at US Bank, at no charge.

Where do I go to make payments on my student account? What forms of payment are accepted?

The Cashiers' Office is located in Barge Hall, 1st floor (Room 104). Payments can be made in person, by mail (CWU, Attn: Cashiers' Office, 400 E. University Way, Ellensburg, WA 98926-7490), by calling the Office at (509) 963-2224 or online from the Student Financial Services Website or from the CWU home page (www.cwu.edu) by clicking on the "Make a Payment" link at the top of the page. Phone payments can only be made using either VISA or MasterCard (no other card types accepted). Payments can be made with cash, check, VISA or MasterCard, money orders, cashier's checks and traveler's checks.

Can I specify which charge my payment goes to?

Yes, you may specify to the Cashiers which charges you want your payment to cover. However, if you do not specify which charges the payment should pay, it will pay the oldest charges first.

Where do I go to set up an e-mail account?

To set up an e-mail account, visit the CTS Homepage, select "Students" and proceed with "account activation".

How much does it cost to order transcripts?

Transcripts are $7.00 a copy (If requested by 3:00p they will be available after 2:00pm following business day) and $15.00 for a demand copy (available upon request). For more information, visit Academic Services' Transcript Information page or call Records at (509) 963-3030.

How can my parents get information about my student account?

You need to authorize CWU, in writing, to give information about your student account to your parents or significant others. Without your authorization we will not give information about your account, even if your parents are paying for your educational expenses. You need to fill out the Release of Information Form and return to Student Affairs and Enrollment Management Office or at Bouillon Hall, room 204. Note: Federal Law does not allow us to release any detailed information about the student's account without his/her written permission, regardless of who is making the payments. You can also allow them to access your account online using your SAFARI access.

When will I receive my 1098-T form? Can I get a duplicate of my form? Where do I get more information about the Hope Scholarship and the Lifetime Learning tax credits?

The 1098-T forms will be mailed by January 31st. For more information on 1098-T Form for 2004 go to 1098-T Instructions to Students. You can view and print out all your information on-line!! Go to: TCRS . For detailed information about the tax credit go to IRS Publication 970