| Service |
Standard |
| Initial response to e-mail and voicemail |
Within one business day, or alternate contact information will be
provided |
| Response to walk-in customers |
Immediately, if available, or an appointment will
be scheduled |
| Forms |
Current forms are available on the HR
website at www.cwu.edu/~hr/forms/index.html |
| Office Hours |
8:00 a.m.-5:00 p.m., Monday through Friday, or by
appointment (before and after hours) |
| Service |
Standard |
| Respond to timekeeper questions on rapid time entry
day |
Before rapid time entry is closed
|
| Review position description to fill vacancy |
Within five business days |
| Review screening criteria |
Within five business days |
| Post position on Human Resources' recruitment website |
Within two business days of final approval of position
description |
Review or audit current employee's position description
upon request
|
Within 45 days |
| Conduct individual new employee orientation session
(civil service and exempt) |
Within three business days of employee's start date |
| Notify employee of FMLA eligibility |
Within two business days of leave notification or
start of leave |
| Letter/memo creation or review for appointing authorities, managers or supervisors |
Within five business days |
| Respond to a request to review personnel file |
Within one business day of request |
| Entry of Payroll Data |
By last day of payroll data entry period |
| Create ID Number for new employee |
Within one business day after hire is final and required
information is received |
| Create civil service and review exempt new hire letters |
Within two business days of receipt of required information |
| Service |
Standard |
| Confirm receipt of requests for queries/reports |
Within one business day |
| Provide status report on requests for queries/reports |
Within three business days |
| Process requests for HRIS security |
Within five business days |
| Address timekeep processing problems |
Same day for Rapid Time Entry or within three business days
for non-urgent issues |
| Service |
Standard |
| Insurance or Retirement Consultation |
By appointment, or on an emergency basis |
| Civil Service or Exempt Benefits Orientation |
Within five business days of hire |
| Faculty Benefits Orientation |
During orientation scheduled by the Provost's Office. |
| Service |
Standard |
| Announce training event to campus community |
First announcement will be sent 20 business days
prior to the date of the training
Second announcement will be sent five business days prior to
the date of the training
|
| Send training registration confirmation |
Within two business days |
| Send training registration reminders |
Within three business days prior to training |
| Respond to Human Resources library request |
Within two business days |
*Time frames may be altered as a result of client requirements, priorities established by management, and/or new policies and procedures.
|
