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University Housing and New Student Programs: Phone Service

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CWU Housing Phone Service

Telephone numbers (including cell phones) should be updated in the SAFARI system. Basic telephone service is included in room and board fees. The following features are available:
  • Call waiting: Hear a brief tone indicating a call is waiting. Press the disconnect button quickly and answer the second call. Press again to return to first call.
  • Cancel call waiting (handy for using a computer modem): Hear a dial tone and dial 70 (hear a second dial tone).
  • Call trace: Hang up on harassing calls. Pick up telephone again immediately and dial *57 (hear an announcement), press 1, then listen for confirmation announcement that the call has been traced. The number traced will be recorded at the telephone office. Residents may wish to contact the proper authorities.
  • Three-way calling (conference calling): Put the first call on hold by pressing and releasing the disconnect button on the telephone. Wait for three beeps and a new dial tone. Make the second call. When that person answers, press and release the disconnect button to connect all three. If the second person’s line is busy or not answered, push the disconnect button twice to return to the original call.
  • Call transfer: Follow the same instructions as for three-way calling to transfer the call within residence halls. Hang up after the two parties are connected.
  • Last call return: Pick up the handset and dial *69. After hearing the telephone number of the last incoming call, place a call to that number by pressing 1.
  • Continuous redial: After hearing a busy signal, hang-up. Pick-up the telephone and press *66. The telephone will check the number for 30 minutes. A special callback ring alerts users when the line becomes free. Pick up the handset to automatically place the call. To cancel continuous redial, press *86.
  • Per-call blocking: Blocks the delivery of your name and number to the location you are calling for the length of one call only. Press *67.
Listed below are features that can be added to your line upon request at no additional charge. Stop by FairPoint Communications, formerly known as Ellensburg Telephone, at 305 N. Ruby St., or call 509-925-1425 to request any of them:
  • Caller ID - number only
  • Enhanced call waiting display 41
  • Call forward - busy
  • Call forward - no answer VoiceMail turns your touch-tone telephone into the most complete answering system available today. Messages can be retrieved from your home phone or from any phone, anywhere, twenty-four hours a day. When you have messages waiting, you will hear a stutter dial tone when you pick up your telephone. VoiceMail is available for an additional fee. Stop by FairPoint Communications, formerly known as Ellensburg Telephone, at 305 N. Ruby St., or call 509-925-1425 to request any of the following:
  • Basic telephone answering (level 1 voice mail) - $5 per month.
  • Basic telephone messaging (level 2 voice mail). This level adds the ability to send messages to other voice mail customers - $5.50 per month.
  • Enhanced voice messaging (level 3 voice mail). This level has all the features of the first two levels and adds many other features such as group lists, pager notification, and guest mailboxes - $6.75 per month. You can have the features of “The Big Three” (Call Waiting, Caller ID and VoiceMail) for $5 per month.
Contact Information

University Housing and New Student Programs
400 E. University Way
Ellensburg, WA 98926

(509) 963-1831
1-888-CWU-HOME
TDD: (509) 963-3323
email: Housing@cwu.edu
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